Viewing device information

To view a device's Device Details page:

1. Do one of the following:

   • On any page that shows linked device identifiers in the first column of the results grid, such as the Assets > Devices page, click the link for the device that you want to view.

   • On the Dashboard, enter search criteria in the Search Devices field and then click a device in the list that opens.

   The device's Device Details page opens.

2. To close the Device Details page and return to the page that you navigated from, click the icon in the top right of the page.

The top section of the page is divided into four areas:

Device identifier header

The following device identifiers show near the top of the page:

• Device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Absolute console.
• Serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer. | Absolute Identifier The unique Electronic Serial Number (ESN) assigned to the Absolute agent that is installed on a device. | IMEI The International Mobile Equipment Identity (IMEI) is an identifier used to identify GSM, UMTS and LTE mobile phones. Typically, you can find a phone's IMEI in the battery compartment, or on-screen in phone settings. (applies to Android devices only)
• Username Username of the user who was logged in to the device when an agent connection occurred. If no user was logged in during the most recent agent connection, the last detected username shows. If you are viewing a report and want to see if a user was logged in during the most recent connection, add the Current Username column to the report. If no user was logged in at the time of the connection, "No Data" or two em dashes (— —) show in the column.

Status alert banners

One or more banners may show on the page to alert you to the device's current status. There are four types of banners:

NOTE  Depending on your Absolute product licenses and the configuration of your account, some of the following banners may not be applicable.

Banner type	Banner text	Details
Frozen	Frozen (Unfreeze code: <#>) <date and time>	A Freeze request or Offline Freeze rule was processed on the date shown and the device is now frozen. To unfreeze the device, use the unfreeze code shown in the banner or click Remove Freeze. NOTE  To unfreeze a device, your user role must be granted Perform permissions for Remove Freeze. If your user role doesn't have this permission, the unfreeze code is not visible.
	Frozen - Timer Expired (Unfreeze code: <#>) <date and time>	A Scheduled Freeze request or an Offline Freeze rule was processed on the date shown, but the device has not yet checked in to confirm its Frozen status. To unfreeze the device, use the unfreeze code shown in the banner or click Remove Freeze. NOTE  To unfreeze a device, your user role must be granted Perform permissions for Remove Freeze. If your user role doesn't have this permission, the unfreeze code is not visible.
Alert	Reported missing <date and time>	The device was added to the Missing Devices page on the date shown. If the device is no longer missing, click Report found. NOTE  Your user role must be granted the required permissions to report a missing device found.
	Reported stolen <date and time>	A theft report was submitted for the device on the date shown. The banner is removed when the theft report is closed.
Pending	Any of the following messages:	A request was submitted on the date shown, but it hasn't been deployed to the device yet. If a request requires approval by another user before it is deployed to the device, a Pending Approval link shows in the banner. To review the request in Action History, click the link. To attempt to cancel the request (or all requests of the same type), click Cancel. NOTE  Your user role must be granted the required permissions to cancel a request. For more details about a pending request, see Action History.
	Freeze requested <date and time> NOTE  This banner applies to On-demand Freeze requests only.
	Run Script requested <date and time>
	File delete requested <date and time>
	Wipe requested <date and time>
	NOTE  If there are multiple pending requests of the same type, the following message shows: <#> <device action> requests For example: 3 Run Script requests
Unenrolled	Unenrolled <date and time> NOTE  Date information may not be available.	An Unenroll Device request was submitted on the date shown and the device's Agent Status is set to Disabled When this term is associated with a device, it indicates that the Absolute agent on the device is either flagged for removal or removed from the device. See Agent Status.. The request isn't considered completed until the action is downloaded to the device and the Absolute agent is removed. You can track the status of the device's Unenroll Device request in Action History. If desired, you can re-enroll the device.

Overview

	Make The manufacturer of a device. | Model The manufacturer's designated name for the type of device. Operating system The name and version of the operating system detected on a device. The operating system is software that manages the software and hardware installed on a computer and allows programs and services to run. It is responsible for the basic operations of a computer system. OS version The number that identifies the version of the operating system, which was detected by the Absolute agent.		Last connected The date and time when a device's Absolute agent last checked in to the Absolute Monitoring Center. (as a relative date, such as 23 days ago) Hover over the relative date to view the exact date and time in a tooltip. An icon shows if it's been more than 30 days since the device checked in. Location The most recently reported location (city, state/province, and country) of the device. Geolocation information is available only if the Geolocation Tracking policy is enabled in the device's policy group. If No Geolocation shows, the Geolocation Tracking policy is not activated. NOTE  Note that if your account is configured to use the Classic version of Geolocation, the device's location is not available on the Device Details page. To view the device's location, see Viewing the device's history. Public IP address The public Internet Protocol (IPv4) address that identifies a device that is connected to the Internet.
	Policy group The name of the policy group that the device belongs to. Click the policy group name to open the policy group that the device belongs to		Usage Level The level of daily device usage, averaged over the past 30 days. There are four levels: Heavily Used (over 8 hours), Moderately Used (4 to 8 hours), Lightly Used (1 to 4 hours), Not Used (less than 1 hour). Applies only to Windows, Mac, and Chromebook devices with an activated Device Usage policy. | Average Daily Usage The daily usage of a device, averaged over the 30 days prior to the most recent agent check-in and expressed in total hours and minutes. Note that any days with no usage are not included in the calculation. Applies only to Windows, Mac, and Chromebook devices with an activated Device Usage policy. Match score A computed value indicating the number of content matches detected on a device during an Endpoint Data Discovery (EDD) scan. Depending on the context, the value shown for Match Score may apply to a file, a policy rule, or a device. If pending shows, an EDD scan is in progress. NOTE  Applies to devices with an activated Endpoint Data Discovery policy only.

To collapse the Overview section, click the icon next to the device name. To show it again, click the icon.

Security Controls

• Anti-Malware: shows whether anti-malware software is detected on the device

  Icon		Details
  	Protected	An anti-malware product is detected. The name and version number of the product shows.
  	Not Protected	An anti-malware product is not detected. NOTE  Chromebook and Android devices always show this status. Absolute doesn't detect anti-malware software on these devices.

• Encryption Status: shows the encryption status of the device

  Icon		Details
  	Encrypted	A full-disk encryption product is detected. The name and version number of the product shows.
  	Pending	Encryption status is not yet available (waiting for device to check in to the Absolute Monitoring Center.
  	Not Detected	A full-disk encryption product is not detected. Chromebook and Android devices always show this status. Absolute doesn't detect encryption of these devices.
  	Not Encrypted	A full-disk encryption product is detected, but the drive is not encrypted. The name of the product shows.
  The following additional statuses apply only to Windows devices:
  	Used Space Encrypted	All disk space that contains data is encrypted by BitLocker Drive Encryption, but free space is not encrypted. NOTE  This status indicates that the Used Disk Space Only encryption option is enabled in BitLocker. For more information about this option, see Microsoft BitLocker Drive Encryption documentation.
  	Suspended	BitLocker Drive Encryption is suspended.
  	Encryption in Progress	The system drive is in the process of being encrypted by BitLocker Drive Encryption.
  	Decryption in Progress	The system drive is in the process of being decrypted by BitLocker Drive Encryption.

To collapse the Security Controls section, click the icon next to the device name. To show it again, click the icon.

Device information is organized and presented on tabbed pages. Click a tab to see additional information about the device.

NOTE  The availability of some tabs depends on the Absolute product licenses associated with your account, the policies activated on the device, the type of device, and/or your user role.

The Device Details page includes a Classic Reports icon in the top right of the page. You can click this icon to view two history reports that are filtered for the device.

To view the device's history:

1. Do one of the following:

   • To view a history of the device's connections to the Absolute Monitoring Center, click > Call History Report. The device's report opens. For more information about this report, see the Absolute User Guide.

   • To view a history of the device's geographical location, click > Device Location History Report and then click Accept.

     NOTE  This option only applies to accounts that have been migrated from Classic Geolocation to Absolute 7 Geolocation. For more information about this report, see the Absolute User Guide.
     Also, depending on your user role, this option may not be available.

2. To return to the device's Device Details page, click the icon in the top right of the report.

From the Device Details page, you can perform the following actions on the device:

NOTE  The availability of some actions depends on the product licenses associated with your account, the policies activated on the device, the type of device, and/or your user role.
Also note that no device actions are available for devices that are Disabled or Reported Stolen.

• Freeze
• Remove Freeze
• Delete File
• Send Message
• Run Script
• Perform EDD Scan
• Manage Supervisor Password
• Report Missing or Stolen
• Report Found (applies to Missing devices only)
• Wipe
• Unenroll Device