You can re-enroll a Windows or Mac device that was previously unenrolled. You may want to perform this action if:
- You inadvertently selected the wrong device to unenroll.
- You unenrolled a device in error.
- You are enrolling a refurbished device that was previously enrolled in Absolute.
In the first two scenarios, you want to enroll the device in its original account; in the third scenario, you want to enroll the device in a different account.
When you unenroll a Windows or Mac device from your account, the Absolute agent is uninstalled and the device's Agent StatusThe operating condition of an Absolute agent. Possible values are Active (indicates that the agent has connected to the Monitoring Center), Inactive (indicates that the agent has not yet connected to the Monitoring Center), and Disabled (indicates that the agent is either flagged for removal or removed from the device). is updated to Disabled in the Absolute console. The device's database record and device information are retained, but you no longer have the ability to manage the device in Absolute, and its device information is no longer updated in the console.
After you re-enroll a device, it's Agent Status is updated to Active and up-to-date device information is available in the console. Depending on whether a device is re-enrolled in its original account or a new account, Absolute assigns an Identifier to the device as follows:
The device retains the same IdentifierThe unique Electronic Serial Number (ESN) assigned to the Absolute agent that is installed on a device., and all information in its original device record is associated with the re-enrolled device. Note that the device's activation dateA report column that shows the date and time that the device completed its first check-in to the Absolute Monitoring Center. is not updated to the date and time of re-enrollment; the original activation date is retained. As a result, you can't use the Activation report to confirm that the device is re-enrolled.
New (different) account
The device is assigned a new Identifier and a new device record is created. The device's activation date shows the re-enrollment date and time, so you can use the Activation report to confirm that the device is re-enrolled.
To re-enroll a Windows or Mac device:
- Log in to the Absolute console and download and install the Absolute agent for Windows or Mac, as applicable.
- Verify that the device has an active Internet connection and then use the Agent Management Utility to force a call from the Windows or Mac device to the Absolute Monitoring Center.
- In the Absolute console, do one of the following:
NOTE If you skip this step, you may need to wait up to 15 minutes for the agent to make a scheduled connection.
- If you re-enrolled the device in the same account:
- Go to the Assets > Devices page and search for the device. If the device is not found, wait a few more minutes and then refresh the page.
- Click the device's Device name to open its Device Details page and verify that the Agent Status field shows Active.
- If you re-enrolled the device in a different account:
- Go to the Activation report and find the device. It should show at or near the top of the report. If the device is not found, wait a few more minutes and then refresh the report.
- Click the device's Device name to open its Device Details page and view the detected device information. The Agent Status field shows Active.