Tracking the status of stolen devices

NOTE  Depending on the Absolute product licenses associated with your account, theft reports may not be available.

On the Reported Stolen page in the Assets > Devices area, you can monitor the status of newly submitted theft reports. You can also review past reports that are now closed.

The Absolute Investigations team updates the status of the report as the investigation progresses. Each time the report status changes, an email notification is sent to all email addresses specified in the theft report. There are five possible stages of an investigation, but not every investigation will pass through all stages (statuses):

  • Monitoring
  • Under Review
  • Under Investigation
  • Awaiting Customer
  • Closed

For more information about the possible statuses within each stage and what each status means, see status definitions.