Tracking missing devices
The Missing Devices page in the Assets > Devices area shows all devices in your account that you, or another user, have reported misplaced or lost. You can use this page to see when a device begins checking in again, and from which network. If necessary, you can then initiate a remedial action, such as freezing the device
For more information about working with missing devices, review the videos and interactions in the Learning Hub. For more information about Absolute's unique service that helps school districts collect missing laptops and tablets at the end of the school year, see the Absolute Device Reclamation-as-a-Service datasheet.
By default, the Missing Devices page supports all devices in your account with an Active status. Specifically, it shows Windows, Mac, and Android devices with an activated Absolute agent
To open the Missing Devices page:
- On the navigation bar, click . The Devices area shows.
- On the sidebar, click Missing Devices.
By default, the following filters are used to generate this page:
Agent status is Active
Device status is Missing
The Missing Devices page includes a default collection of device information organized in the following columns:
- Device name, which includes the device's device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Absolute console. and serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer.
- Last connected The date and time when a device's Absolute agent last checked in to the Absolute Monitoring Center.
- Username Username of the user who was logged in to the device when an agent connection occurred. If no user was logged in during the most recent agent connection, the last detected username shows. If you are viewing a report and want to see if a user was logged in during the most recent connection, add the Current Username column to the report. If no user was logged in at the time of the connection, "No Data" or two em dashes (— —) show in the column.
- Public IP address The public Internet Protocol (IPv4) address that identifies a device that is connected to the Internet.
- Local IP address The local Internet Protocol (IPv4) address that identifies a device connected to a private network.
- Device status:
- Reported date: the date and time when the device was reported missing
- Contact recipient: the list of email addresses that receive a notification when the device checks in
Use the information in the Last connected and IP address columns to determine if the device has recently checked in to the Absolute Monitoring Center and if so, from where. Depending on what you find, you may want to perform one or more of the following actions:
- Send an Message to the device
- Freeze the device
- Delete the device's files
- Submit a theft report
- Remove the device from the Missing Devices page
NOTE Submitting a theft report for a missing device removes that device from the Missing Devices page and changes its status from Missing to Reported Stolen.
By default, the report data is sorted by the Last connected column, in ascending order. You can change the sort order by clicking a column heading. Note that some columns can't be used to sort the report data.
Depending on the Absolute licenses associated with your account, and your user role, you may be able to perform some or all of the following tasks on the devices on the Missing Devices page:
- Open and view your devices
- Search for and view individual devices
- View the location of your missing devices
- Update the emails contacts for the missing device
After you report a device missing, you may receive an email notification stating that the device has been refurbished by an Absolute Authorized Refurbishment Center. Note that the refurbishment process removes the Absolute agent from the device, which unenrolls it from your account. A Refurbishment event is also logged to the Events page.
You can still view the refurbished device in the Absolute console, but its agent status is now set to Disabled. As a result, no data can be collected from the device and you can't submit any security actions on it.
To remove the Missing status from the device, report it found.