Device Freeze Status report

The Device Freeze Status report shows all devices with an outstanding Freeze request or an active Offline Freeze rule. To help you track and manage these devices, the report includes details about each request or rule, including its unfreeze code A 4 to 8 digit passcode that a user can enter on a frozen device to unfreeze it., request type, status, and the user who requested it.

Note that the following requests (or rules) are not included in the report:

On the Reports page, you can access this report from Absolute view or the Security category.

To view the Device Freeze Status report, your user role needs to be granted Perform permissions for Remove Freeze. The following default user roles are granted these permissions: System Administrator, Security Administrator, and Security Power User.

The Device Freeze Status report applies to Windows and Mac devices with an outstanding Freeze request or an active Offline Freeze rule. It also applies to Chromebook devices with an outstanding On-demand Freeze request.

By default, there are no filters applied to the report, but you can add filters to refine the list of devices. For example, to show only frozen devices, add the Status is Frozen filter.

The Device Freeze Status report includes a default collection of information organized in the following columns:

Column

Description

Device name

Device name, which includes the device's device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Secure Endpoint Console. and serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer.

To view the device's Device Details page, click the linked device name.
Device Freeze > Type

The type of request

Possible values are:

  • Offline
  • On Demand

  • Scheduled (includes the scheduled date)
Device Freeze > Status

The status of the Freeze request or Offline Freeze rule

  • On Demand Freeze statuses:
    • Pending: a request has been submitted, but it has not been sent to the device yet

    • Frozen or Frozen at OS: the device is frozen and it has checked in to confirm its status

      Frozen at OS applies to Windows devices only, and only to requests submitted after the Firmware Freeze feature was enabled in your account.

  • On Demand Freeze statuses when the Freeze at Firmware option is selected:
    • Pending: a request has been submitted, but it has not been sent to the device yet
    • Frozen at OS and Firmware: the device is frozen at both the OS and firmware levels
    • Frozen at Firmware: the OS Freeze failed, so the device is frozen at the firmware level only
    • Frozen at OS: the Firmware Freeze failed, so the device is frozen at the OS level only

    To unfreeze a device that is frozen at the firmware level, its unfreeze code must be entered locally on the device. You can't submit a Remove Freeze request in the console.
    Also note that because the frozen device can't connect to the Internet, it can't contact the Absolute Monitoring Center to confirm its Freeze status.

  • Scheduled Freeze status:
    • Pending: a request has been submitted, but it has not been sent to the device yet
    • Ready: a Freeze request has been sent to the device and it is waiting for the scheduled date
    • Frozen - Timer Expired: the scheduled date has been reached, but the device has not checked in to confirm its Frozen status
    • Frozen: the device is frozen and it has checked in to confirm its status
Device Freeze > ID The system-assigned identifier for the Freeze request or Offline Freeze rule
Device Freeze > Unfreeze code

The 4 to 8 digit passcode that a user can enter on the device to unfreeze it

For security reasons, the unfreeze code is masked. To show it, click . To hide it again, click .

When you export this report, the unfreeze code is not masked.
Device Freeze > Request name The name assigned to the request or rule
Device Freeze > Message name The name assigned to the Freeze message used in the request or rule
Device Freeze > Last updated date The date and time when the request changed status
Device Freeze > Requested date The date and time when the request was submitted or the rule was created
Device Freeze > Requester

The user that submitted the request or created the rule

When a rule's status change is triggered by its offline timer After an Offline Freeze rule is activated on a device, the offline timer starts counting down on the device. With each successful agent check-in the timer resets. If a device does not check in before the timer expires, the device is frozen. The length of the timer in days is specified in the rule configuration., Device Freeze Job Scheduler shows in this field.

The Device Freeze Status report can contain multiple records for a single device. For example, it is possible for a Windows device to simultaneously have an outstanding On-demand Freeze, a Scheduled Freeze, and an Offline Freeze rule.

To view more information about a device, click the device's row to open the device overview dialog. The following information is available:

To view the device's Device Details page, click View Device.

You can search for a record by device name, Absolute Identifier, serial number, unfreeze code, Device Freeze ID, request name, message name, or requester.

To perform a search, enter all or part of a keyword in the search field and click Search or press Enter.

By default, the report data is sorted by the Last updated date column, in ascending order. You can change the sort order by clicking a column heading. The C

Depending on the Absolute licenses associated with your account, and your user role, you may be able to perform some or all of the following tasks on the Device Freeze Status report:

Depending on the Absolute licenses associated with your account, and your user role, you may be able to perform some or all of the following tasks on the devices in this report:

The Change policy group action is temporarily unavailable from this report.