Viewing reports

To open and view a report:

1. On the navigation bar, click Reports.

2. In the page's Search Reports field, enter the name of the report. The report list updates dynamically as you type.

   Alternatively, if you want to find the report by first filtering the report list, click the view or report category associated with the report.

3. Click the report to open it in the work area. Report content shows in the results grid organized into columns of device information.

4. Review the report. If applicable, use the horizontal and vertical scroll bars to view more columns and records.

   If No Data shows in a column, the device information associated with the column was not detected on the device.

5. To change the width of a column, drag the boundary on the right side of the column header until the column is the preferred width.

   All columns have a minimum width that can't be changed. If you want to reduce or eliminate the need to scroll to the right to see all available columns, remove some columns from the report.

6. Some time-based columns show a relative time, such as 2 days ago. To view the exact date and time in a tooltip, hover over the value.
   To permanently show exact dates and times in this column across all reports, click the icon and clear the Show relative dates check box. Note that in your current Web browser, this configuration is persisted in future user sessions.
   

   When you export the report, these columns always show the exact date and time.

Report results are sorted by the column with the ascending or descending icon in its column header. To remove the default sort order and sort the results by a particular column, click the applicable column header. To reverse the sort order, click the column header again.

Sorting is not available for some columns.

While you're viewing a report, you can refresh its data to show any newly detected information. The number of devices in the report and the date and time when the report data was last refreshed shows in the page footer.

To refresh a report, click (Refresh the page) in the page footer.

To keep a column always in view as you scroll to the right, pin the column by clicking its icon and selecting the Pinned check box. The column is positioned at the far left. You can pin up to three (3) columns. A dark gray border separates fixed columns from other columns.

To return a column to its default position in the report, clear the Pinned check box.

If the Pinned check box is grayed out, the report already has three pinned columns.

To search for specific data:

1. If the column you want to search is not part of the results, add the column to the report.

2. If the search field includes a search field selector , click it to select the field that you want to search. To select more than one field, press Shift while selecting each field.

   Note that for device reports, you can search by any of the following using Device:

   • Device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Secure Endpoint Console.
   • Serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer.
   • Username Username of the user who was logged in to the device when an agent connection occurred. If no user was logged in during the most recent agent connection, the last detected username shows. If you are viewing a report and want to see if a user was logged in during the most recent connection, add the Current Username column to the report. If no user was logged in at the time of the connection, "No Data" or two em dashes (— —) show in the column.
   • Chromebook annotated asset ID For Chromebook devices, the asset identifier populated by the Google Administrator. Maps to the Asset ID field in the Google Admin console.
   • Identifier The unique Electronic Serial Number (ESN) assigned to the Secure Endpoint Agent that is installed on a device.

   If you selected one field, the placeholder updates to show the selected field. If you selected multiple fields, the placeholder shows Search multiple.

3. In the search field, enter all or part of the keyword you want to use to find the item and click Search or press Enter. The keyword must contain at least two characters.

   You can only search text fields. Searches for other data, such as numeric values, times, and dates are not supported.
   Searching for "No data" is not supported.

You can change the scope of a report by editing its filters.

To view device information for a particular device, click its linked device identifier. The device's Device Details page opens.

To save your changes:

• To save your changes to a predefined report A report that is available by default for all customer accounts. You can access your predefined reports in Absolute view of the Reports page. Also see "user-defined report". or a page in the Devices area, click (Save) on the action toolbar. Your changes are saved to create a custom view of the report or page.

  To discard your changes, navigate away from the report or page.

• To save your changes to a user-defined report A report created using the Save As report option to save your report customizations to a new report. User-defined reports show in My Reports view of the Reports page. Also see "predefined report"., click (Save) on the action toolbar, or click Report Options > Save.

  To discard your changes, click > Revert to last save or navigate away from the report.

• To save your changes by creating a new report:

  1. Do one of the following:

     • If you opened a report, click (Save as) on the action toolbar, or click Report Options > Save as.
     • If you opened a page in the Devices area, click (Save as) on the action toolbar.

     The Save to a New Report dialog opens.

  2. Enter a Report Name and Description for the new report and click Save. The new report is added to the Reports page.