Reporting devices stolen

NOTE  Depending on the Absolute product licenses associated with your account, theft reports may not be available.

You can submit a theft report to request that the Absolute Investigations team open an investigation to try to recover a stolen device. To recover the device, the Absolute Investigations team uses both the details provided on the police report and the information gathered by the device's Absolute agent.

IMPORTANT  If the police report is not available when you submit the theft report, and the device is eligible for the Service Guarantee, you must upload a copy of the report within 30 days of the theft report date. For more information about Absolute's Service Guarantee and details about eligibility requirements, see the Service Guarantee FAQ.

For more information about reporting devices stolen, review the videos and interactions in the Learning Hub.