Reporting devices stolen

Depending on the Absolute product licenses associated with your account, theft reports may not be available.

You can submit a theft report to request that the Absolute Investigations team open an investigation to try to recover a stolen device.

The Investigations Team is staffed by former law enforcement professionals and other experts who use forensics tools and techniques to locate missing devices. The details provided on the police report and the information gathered by the device's Secure Endpoint Agent play key roles in the recovery process. After the device is located, the Investigations team connects with local law enforcement to coordinate its safe return.

If the police report is not available when you submit the theft report, and the device is eligible for the Service Guarantee, you must upload a copy of the report within 30 days of the theft report date. For more information about Absolute's Service Guarantee and details about eligibility requirements, see the Service Guarantee FAQ.

For more information about reporting devices stolen, visit the Learning Hub. To access the Learning Hub, click (Help and Support) on the quick access toolbar and then click Resources > The Learning Hub.