Monitoring actions

The Actions page in the History area is the area where you can track Device Action requests. If the required permissions are associated with your user role, you can use Actions to do the following:

View Device Action requests
View the progress for the requests
View the Action status for individual devices in a request
Approve or decline dual approval requests
Cancel requests on devices with an Action status of Pending
Resend a message to one or more devices

Information included on the Actions page

The Actions page provides you with the following information:

List of requests

Device Action requests are listed in the sidebar as Pending Approval, Scheduled, In Progress, or Done, with the most recent requests shown first.

Pending Approval (Dual approval requests only): lists all requests that are waiting to be approved

Scheduled (Send Message and Scheduled Freeze requests only): lists all requests that are scheduled to take place in the future. All devices in the request have an Action status of Pending or Ready. Requests move to In Progress status when the scheduled date and time (local device time) of the request has occurred on at least one device.

NOTE If all devices are offline at the scheduled time of the request, the request will move to In Progress within 24 hours of the scheduled date and time (UTC).

Example
A Send Message request is scheduled for 11 a.m. on March 1. At 10 a.m., you log in to the console and see that the request has moved to In Progress. One device included in the request is in a time zone three hours ahead of your time zone. Since the scheduled date and time has already occurred in the local time of this device, the request was moved to In Progress.

In Progress: lists all requests where some or all of the devices in the request have an Action status of Pending or Processing. Each request has a progress bar showing the status of the request. The progress is represented by the following:

Done: portion of devices with a status of Failed, Succeeded, Completed, or Canceled
In Progress: portion of devices with a status of Pending, Ready, or Processing

Done: lists all requests in which all of the devices in the request have an Action status of Failed, Succeeded, Completed, or Canceled. By default, Done shows requests that were completed within the last year.

You can find a specific request by using search and the drop-downs.

Request summary

Once a request is selected, you see a request summary in the work area. The summary includes:

Item	Description
Progress bar	The progress of the action request showing the percentage of devices that are in each state Actions can be in one of the following states: Failed: either the system or the device is unable to perform the action or the request was auto declined Pending: the action hasn't been downloaded to the device or the request requires approval Ready(Send Message and Schedule Freeze requests only): the action has been downloaded to the device, but is scheduled to take place in the future Canceled: a user has canceled the action Processing: the action is currently being performed on the device but the action hasn't yet been completed Succeeded: the action has run on the device and the action was completed successfully Run Script Cryptographic Wipe Completed: the action has run on the device Freeze Remove Freeze Delete File For Delete File requests, review the Result column, the Log file, or Events to determine if the action was successful for each device. When a Delete File request runs on a device, the files found and the files deleted may not be the same. The Result column and Events show the number of files found and the number of files deleted. The Log file contains further details about which files were found and which files were deleted, as well as the reason files weren't deleted. Unenroll Send Message
Request name	The default name or user-defined name given to the request when the request was created The default name may include: Action type Number of devices in the request Script name Date of the request Created, scheduled, or completed time, and the requester's name
Dual approval details	Only applies to dual approval requests The approval status of the request. Possible values are: Pending Approval: the request is waiting to be reviewed by a secondary user To see a list of users that can approve the request, click Pending Approval. The list shows the each user's name and email address. Request canceled: the request was canceled by the creator while it was Pending Approval Request approved: the request was approved by a secondary user Request auto declined: the request was auto declined because it wasn't approved by a secondary user within seven days of being created Request declined: the request was declined by a secondary user If the request has been approved, declined, or canceled, the date and time (UTC) the request was actioned, and the last name of the user. Declined reason If a request was declined, this field appears and shows the reason. This may be a reason from the predefined list or a custom reason provided by the approver. Action buttons The action buttons only appear for users that belong to a role that is configured to approve the request and for the creator. Approvers see the Decline and Approve buttons. Creators see the Cancel request button. The actions buttons appear when the request is Pending Approval.
Action ID	The system defined unique identifier for the request
Description	The description added when the request was created, if any
Configuration	Any configuration details that were used to create the action request
Declined reason	Only applies to dual approval requests that are declined The reason the secondary user declined the action request
Action buttons	Only applies to dual approval requests that are pending approval The action buttons for managing dual approval requests Only available to users in a role configured to approve the action

Work area

The work area contains the request details. Information about each device is organized in a table with the following columns:

Column	Description
Device name	Includes the device's device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Absolute console. and serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer. To view the device's Device Details page, click the linked device name.
Status > Action status	The progress of the action and the date of the last status update Actions can be in one of the following states: Failed: either the system or the device is unable to perform the action, the request was declined, or the request was auto declined Pending: the action hasn't been downloaded to the device or the request requires approval Ready (Send Message and Scheduled Freeze requests only): the action has been downloaded to the device, but is scheduled to take place in the future Canceled: a user has canceled the action Processing: the action is currently being performed on the device but the action hasn't yet been completed Succeeded: the action has run on the device and the action was completed successfully Run Script Cryptographic Wipe Completed: the action has run on the device Freeze Remove Freeze Delete File For Delete File requests, review the Result column, the Log file, or Events to determine if the action was successful. When a Delete File request runs on a device, the files found and the files deleted may not be the same. The Result column and Events show the number of files found and the number of files deleted. The Log file contains further details about which files were found and which files were deleted, as well as the reason files weren't deleted. Unenroll Send Message
Status > Failure reason	The reason why the action failed
Result	Only applies to Delete File requests Found `n` – Deleted `m`: the number of files found on the device (`n`) and the number of files deleted (`m`). If the number of files found is different than the number of files deleted, see the Log file for detailed information.
Unfreeze code	Only applies to Freeze requests The code that is entered directly on each frozen device to unfreeze it and make the device operational again This column is only available if you are logged in as a user with Perform permissions for Remove Freeze.
Log file	Only applies to Delete File requests A link to download the Log file available when the Request status for the device is Completed
Script return code	Only applies to Run Script requests The return code to inform the user whether the script was successfully run The script returns 0 if the script is success, other return codes are defined in the script. Click the link to the script in the request summary to view the script.
OS name	The operating system of the device
Message response	Only applies to Send Message requests A semi-colon (;) delimited list of Field Names and values for the Custom Device Fields included in the response to the message Format: Field Name 1: value 1; Field Name 2; value 2 Shows No Data when: The message requires a user response but a response hasn't been received The message was informative and Custom Device Fields were only used to share information or were not used at all Hover over the field to see a tooltip to see all values or click in the row to see a device overview
Certificate	Only applies to Cryptographic Wipe and Delete All Files requests A link to download the Certificate of Sanitization

You can use device name or serial number as search criteria to search for a device in a request. You can also include other Device Action information in the report by adding more columns.

NOTE If No Data shows in any of the columns, the information was not detected on the device or the device information is duplicated. Device information may be duplicated if a device was listed twice in the File Upload. The second record is displayed as No Data.

Viewing the request details

To view the status for an action:

Log in to the Absolute console as a user with View permissions for the action being completed.
On the navigation bar, click and click Actions.
On the Actions sidebar, click on the Request name that you want to view. To find a specific Device Action request, do one or more of the following:
- Select an option from the Actions drop-down to filter by type of action.
- Select an option from the Created drop-down to filter by the date the requests were created. Options vary from Past 7 days to Past 90 days.
  
  NOTE When the Created drop-down is used to filter the list of requests, actions in Done are filtered by the date the Device Action requests were created, not by the date they were completed.
- Click to expand the Search field and enter one of the following:
  - The last name of the requester
  - The script name (only applies to Run Script requests)
  - The message name (only applies to Send Message, Freeze, and Remove Freeze requests)
  The search results update dynamically as you type. To clear the Search field, click .
- Click Pending Approval, Scheduled, In Progress or Done to filter the list of Device Action requests.

The Device Action request's summary and details open in the work area.