Monitoring actions

The Actions page in the History area is the area where you can track Device Action requests. If the required permissions are associated with your user role, you can use Actions to do the following:

  • view Device Action requests
  • view the progress for the requests
  • view the Action status for individual devices in a request
  • cancel requests on devices with an Action status of Pending

The following Device Actions are supported:

All other Device Actions are shown in Reports > Recent Events > Event History.

To view Actions, your role needs to be granted View permissions for one of the supported actions. This allows you to see Device Action requests for all of the supported actions that the role is granted View permissions for.

In order to export from the Actions page, your role needs to be granted Export permissions for one of the supported actions. You can export Device Action requests for all supported actions that the role in granted Export permissions for.

To open the Actions page, click on the navigation bar and click Actions.

Actions provides you with the following information:

Device Action requests are listed in the sidebar as either In Progress or Done, with the most recent requests shown first.

In Progress lists all of the requests where some or all of the devices in the request have an Action status of Pending or Processing. Each request has a progress bar showing the status of the request. The progress is represented by the following:

  •        Done: Portion of devices with a status of Failed, Succeeded, Completed, or Canceled
  •        In Progress: Portion of devices with a status of Pending or Processing

Requests move from In Progress to Done when all devices in the request have an Action status of Failed, Succeeded, Completed, or Canceled. By default, Done shows requests that have been completed within the last year.

You can find a specific request by using search and the drop-downs.

Once a request is selected, you see a request summary in the work area. The summary includes:

Item Description
Progress bar

The progress of the action request showing the percentage of devices that are in each state

Actions can be in one of the following states:

  •        Failed: Either the system or the device is unable to perform the action
  •        Pending: The action hasn't been downloaded to the device
  •        Canceled: A user has canceled the action
  •        Processing: The action is currently being performed on the device but the action hasn't yet been completed

  •        Succeeded: The action has run on the device and the action was completed successfully

    • Run Script

    • Wipe

  •        Completed: The action has run on the device

    • Unenroll
Request name Consists of the action type, the number of devices in the request, the time of the request, and the requestor's name
Action ID The system defined unique identifier for the request
Description The description the requestor added when making the request, if any
Configuration

Any configuration details that were used to create the action request

Information about each device is organized in a table with the following columns:

Column Description
Device name

Includes the device's device nameThe name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Absolute console. and serial numberThe identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer.

To view the device's Device Details page, click the linked device name.
Status > Action status

The progress of the action and the date of the last status update

Actions can be in one of the following states:

  • Failed: Either the system or the device is unable to perform the action
  • Pending: The action hasn't been downloaded to the device
  • Canceled: A user has canceled the action
  • Processing: The action is currently being performed on the device but the action hasn't yet been completed

  • Succeeded: The action has run on the device and the action was completed successfully

    • Run Script

    • Wipe

  • Completed: The action has run on the device.

    • Unenroll
Status > Failure reason The reason why the action failed
Script return code

Only applies to Run Script requests

The return code to inform the user whether the script was successfully run

The script returns 0 if the script is success, other return codes are defined in the script. Click the link to the script in the request summary to view the script.
OS name The operating system of the device
Certificate

Only applies to Wipe requests

A link to download the Certificate of Sanitization

You can use device name or serial number as search criteria to search for a device in a request. You can also include other Device Action information in the report by adding more columns.

NOTE  If No Data shows in any of the columns, the information was not detected on the device or the device information is duplicated. Device information may be duplicated if a device was listed twice in the File Upload. The second record is displayed as No Data.

By default, there are no filters used to generate this page.

You can create a customized version of the request details for a specific request by adding filters based on one or more filter criteria. For example, your can filter the request details to show only those requests that failed.

By default, the data is sorted by Status > Action status. Devices are displayed in the following order:

  • Failed
  • Pending
  • Processing
  • Canceled
  • Succeeded/Completed

You can change the sort order by clicking a column heading.

To view the status for an action:

  1. Log in to the Absolute console as a user with View permissions for the action being completed.
  2. On the navigation bar, click and click Actions.

  3. On the Actions sidebar, click on the Request name that you want to view. To find a specific Device Action request, do one or more of the following:

    • Select an option from the Actions drop-down to filter by type of action.

    • Select an option from the Created drop-down to filter by the date the requests were created. Options vary from Past 7 days to Past 90 days.

      NOTE  When the Created drop-down is used to filter the list of requests, actions in Done are filtered by the date the Device Action requests were created, not by the date they were completed.

    • Click to expand the Search field and enter one of the following:

      • the last name of the Requestor

      • the script name (only applies to Run Script requests)

      To clear the Search field, click .

    • Click In Progress or Done to hide either list of Device Action requests.

The Device Action request's summary and details open in the work area.

Depending on the Absolute licenses associated with your account, and your user role, you may be able to perform some or all of the following tasks from the Actions page:

  • Cancel a pending Device Action request
  • Search for and view individual devices
  • Adjust the columns
  • Add or remove filters

  • Export the information from a Device Action request

    When you export the information from a Device Action request:

    • Identifier is exported as the first column even if you don't include it in the Request details.
    • Action status is exported as an Action status column and an Action status updated column.
    • Device name is exported as a Device name column and a Serial number column.

The Actions page is static, the statuses of requests and devices don't update dynamically. To refresh the page, do one of the following:

  • click the icon in the bottom left of the page

  • leave the Actions page and return

  • use your browser's refresh button