Removing Freeze requests

NOTE Depending on the version of the Freeze feature applied to your account, the functionality described in this topic may not be available.

If the required permissions are associated with your user role, you can submit a Remove Freeze request to perform the following actions:

Unfreeze frozen devices to make the devices usable again
Remove newly submitted freeze requests
Remove outstanding Conditional - Offline freeze requests
Remove freeze requests scheduled to occur in the future

NOTE If you want to remove an Offline Freeze rule from a device, you need to either move the device to a different policy group, or deactivate or delete the rule in the policy group.

Submitting a Remove Freeze request from the console

To submit a Remove Freeze request for one or more devices:

Log in to the Absolute console as a user with Perform permissions for Remove Freeze.
On the navigation bar, click to open the Assets area.

NOTE You can also submit Remove Freeze requests from any device report.

On the All Devices page, use the report's Search field or filters to find the devices that you want to remove a Freeze request from. For example, you can use filters to refine the device list so it shows only those devices where the Device Freeze status is Freeze requested or Frozen.
Do one of the following:
- To submit a request for a single device, on the device's Device Details page, click > Remove Freeze.
- To submit a request for multiple devices:
  1. In the results grid, select the check box next to each device. To select all devices, select the Select All check box in the result grid's header. You can select up to 9,999 devices. To remove all selections, clear the Select All check box or click Clear all.
  2. Depending on the page you're on click either or Device Actions, and then click Remove Freeze.
If any device does not meet this feature's prerequisites, the eligibility dialog opens and each device shows as ineligible in the Eligibility column.

In addition to eligibility, this dialog shows the current status of each device's Freeze requests. If more than one status shows for a device, the device has multiple Freeze requests outstanding. For example, a device may show both Frozen and Freeze Condition Set statuses, indicating that the device is currently frozen but it also has an outstanding Conditional Freeze request. In the current request, you can unfreeze the device, remove the Conditional Freeze request, or do both.

Do one of the following:

If one or more devices are eligible and you want to remove a Freeze request from those devices, click Proceed with Eligible Devices.
If no devices are eligible, click Close.

Alternatively, you can upload a file of device identifiers and submit a request.

On the Remove Freeze dialog, select one or more of the following actions that you want to perform:

Option	Details
Unfreeze frozen devices (default)	Select this option if you want to do the following: Remove newly submitted On-demand Freeze requests (status is Freeze Requested) from all selected devices Unfreeze all selected devices with a status of Frozen, Frozen on Schedule, or Frozen by Condition - Offline. NOTE For devices with a status of Frozen by Condition - Offline, the timer on the Conditional Freeze request is reset to zero (0) when the device is unfrozen.
Remove Freeze requests scheduled for a future date	Select this option if you want to do the following: Remove Scheduled Freeze requests from all selected devices with a status of Freeze Requested or Freeze Scheduled. Unfreeze all selected devices with a status of Frozen on Schedule.
Remove outstanding Conditional - Offline freeze requests NOTE Conditional - Offline Freeze requests have been deprecated.	Select this option if you want to do the following: Remove Conditional - Offline freeze requests from all selected devices with a status of Freeze Requested or Freeze Condition - Offline Set. Unfreeze all selected devices with a status of Frozen by Condition - Offline and remove the Conditional - Offline freeze request from each device.

Option

Details

Unfreeze frozen devices (default)

Select this option if you want to do the following:

Remove newly submitted On-demand Freeze requests (status is Freeze Requested) from all selected devices
Unfreeze all selected devices with a status of Frozen, Frozen on Schedule, or Frozen by Condition - Offline.

NOTE For devices with a status of Frozen by Condition - Offline, the timer on the Conditional Freeze request is reset to zero (0) when the device is unfrozen.

Remove Freeze requests scheduled for a future date

Select this option if you want to do the following:

Remove Scheduled Freeze requests from all selected devices with a status of Freeze Requested or Freeze Scheduled.
Unfreeze all selected devices with a status of Frozen on Schedule.

Remove outstanding Conditional - Offline freeze requests

NOTE Conditional - Offline Freeze requests have been deprecated.

Select this option if you want to do the following:

Remove Conditional - Offline freeze requests from all selected devices with a status of Freeze Requested or Freeze Condition - Offline Set.
Unfreeze all selected devices with a status of Frozen by Condition - Offline and remove the Conditional - Offline freeze request from each device.

If you want to remove all outstanding Freeze requests from all selected devices, select all three check boxes. Any options that don't apply are ignored.

Click Remove Freeze.
Click Close. The request is submitted and a Remove freeze requested event is logged to Event History.

The Remove Freeze request is processed on each device's next successful agent connection. For Windows and Mac devices, a connection typically occurs within the next 15 minutes; for Android and Chromebook devices, connections following a security action request are almost immediate. After the process is complete, the status of the request is updated to Freeze Removed and the device's Device Freeze Status on the Device Details page is updated.

You can also track the status of your request in Event History.

NOTE When an Android device with no screen lock protection (PIN or password) is frozen, its lock screen PIN is automatically set to 1234. When you unfreeze the device, one of two scenarios applies, depending on the type of Android device:
- If the device supports Persistence Technology, and is running Android 7 or higher, the user receives a notification that they need to enter 1234 to unlock the device. The user can then go to Settings to remove or reset the PIN.
- For all other devices, the PIN is cleared when the device is unfrozen.