Installing the Windows agent

To manage your devices in Absolute, you first need to download and install the Secure Endpoint Agent on each device. After the agent is installed, it contacts the Absolute Monitoring Center to receive a unique identifier. A device record is then created in the database and the device information detected by the agent is made available in the Secure Endpoint Console.

On Windows devices, you can install the Secure Endpoint Agent in the following ways:

  • Direct installation: used to install the agent on individual devices not connected through a network. This method requires hands-on contact with each target device.
  • Batch installation: used to install the agent on multiple devices, either locally or remotely.

It's best practice to avoid backing up a device with an activated Secure Endpoint Agent. Restoring the backup may lead to unexpected outcomes, depending on the policies, actions, and rules deployed to the backed up device.

If you want to create a backup, ensure that you:

  • Exclude the following folders/files from the backup:
    • <System directory>\rpcnet.exe
    • ProgramData\CTES\
  • Reinstall the Secure Endpoint Agent after the backup is restored.