Updating an outstanding Freeze request

NOTE  Depending on the version of Device Freeze applied to your account, the functionality described in this topic may not be available.

If you are logged in as a user with Perform permissions for Freeze Device, you can update an existing Freeze request by submitting a new request to replace the existing one.

For example, you may want to update the message that shows on a frozen device. To do so, you can submit a new request containing the updated message. On the device's next agent connection, the existing Freeze request is removed from the device and the new Freeze request is deployed. The device remains frozen, but it now shows the new message.

It's recommended that you consider the following guidelines before replacing an outstanding Freeze request with a new request:

  • Each device is limited to one outstanding Freeze request of each type (On-demand, Scheduled, Conditional - Offline).
  • If a device is not frozen and you submit a new request, the existing request of the same type is removed from the device.
  • If a device is frozen by any type of request and you submit an On-demand Freeze request, the device is now frozen by the On-demand Freeze request.
  • If a device is frozen by a Scheduled Freeze request and you submit a new Scheduled Freeze request, the device is unfrozen on the next agent connection and the new Freeze date is set on the device.
  • If a device is frozen by a Conditional - Offline Freeze request and you apply an Offline Freeze rule to it, the device is unfrozen on the next agent connection and the new freeze conditions are set on the device.

To submit a new On-demand or Scheduled Freeze request, see Freezing devices.