Viewing your product license information

In the License Management area, you can view information about the Absolute product licenses associated with your account. More specifically, you can:

  • view details about your products, including expiration dates
  • view assigned licenses by device
  • view devices with licenses that are about to expire
  • view unlicensed devices
  • configure how licenses are automatically assigned to newly enrolled devices Learn more
  • change the product assigned to a device Learn more
  • manage auto-renewal for products purchased through the Secure Endpoint Console Learn more

Depending on the type of licenses associated with your account, you may be able to view information about your product licenses by product or device.

To access the License Management area:

  1. Log in to the Secure Endpoint Console as a user with the View permission for Licenses. All default Administrator roles are granted this permission.
  2. On the navigation bar, click Settings > License management.

For site licenses and Enterprise License Agreements, the Devices report shows. For all other license types, the Products report shows. To switch to the other report (if available), click Devices or Products, as applicable.

The License Management area includes summary information about your products and their respective license status. The license summary shows near the top of the page on both the Products report and the Devices report.

The summary includes:

Quick filters show above the chart. Use the quick filters to filter the report to focus on the Base license information you're most interested in.

When a quick filter is applied, all other quick filters are grayed out. To remove the filter, click its count again, or click another filter's count.

On the Devices report, the following quick filters, and their license counts, are available:

Quick filter Description
In use

Click this filter's count to show the devices with one or more assigned Base licenses
Expiring within 30 days

Click this filter's count to show the devices with Base licenses that will be expiring within the next 30 days

Learn more

To select another time period, click and select one of the following options:

  • Next 60 days
  • Next 90 days
  • Next 6 months

  • Select...

    In the calendar that shows, select start and end dates. Note that only future dates are available for selection
Unlicensed

Click this filter's count to show the devices that are not assigned a Base license

Learn more

The following quick filters, and their license counts, are available on the Products report:

Quick filter Description
Total

Click this filter's count to show information about all active Base licenses associated with your account
Available

Click this filter's count to show the Base products with licenses that are available for assignment

This quick filter does not apply to license types that do not limit enrollment, such as site licenses and Enterprise License Agreements.
In use

Click this filter's count to show the Base products with one or more licenses assigned to devices
Expiring within 30 days

Click this filter's count to show the Base products with licenses that will be expiring within the next 30 days

Learn more

To select another time period, click and select one of the following options:

  • Next 60 days
  • Next 90 days
  • Next 6 months

  • Select...

    In the calendar that shows, select start and end dates. Note that only future dates are available for selection

Use the chart to review license counts for each Base product associated with your account. If you also purchased Add-on products, the chart is divided into Base and Add-on areas.

On the Devices report:

  • Each bar in the chart shows the count of total In use licenses.
  • If licenses are expiring within the time range defined in the Expiring within ... quick filter, an In use (Expiring) section of the bar shows. Hover over the section to view the license count.
  • If any devices in your account are unlicensed, a red Unlicensed bar shows.

On the Products report:

  • Each bar in the chart shows the count of total licenses. Hover over a section of the bar to view the Available or In use license counts.
  • If licenses are expiring within the time range defined in the Expiring within... quick filter, Available (Expiring) and In use (Expiring) sections may show. Hover over a section to view the license count.
Filtering the report

Click a bar, a section of a bar, or a count to filter the report. If you clicked a bar, it now has a dark border. To remove an applied filter, click the item again, or click another item.

If a device is frozen, missing, or stolen when its license expires, and a purchase order for an equivalent license does not exist, it retains its license to enable continued management of the device, but it is not included in the In use license count.

To hide the license summary, click Show less. To show it again, click Show more.

On the Devices report, you can view the current status of the product licenses assigned to your devices, including license expiration dates.

From the Products report, do one of the following:

  • Click Devices. The Devices report opens.
  • Click a linked value in the In Use column. The Devices report opens, filtered for the applicable product and purchase order.

The Devices report includes the following information:

Column Description
Device name

The device's device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Secure Endpoint Console. and serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer.

To view the device's Device Details page, click the linked device name.
Base License > Name

The name of each Absolute base product assigned to the device

Hover of a name to view the full name and expiration date of each license in a tooltip.
Add-on license > Name

The name of each Absolute add-on product assigned to the device

Hover of a name to view the full name and expiration date of each license in a tooltip. If there are no add-on licenses assigned to the device, No Data shows.
Next expiration date

The expiry date and name of the license that is due to expire soonest.

If there's only one license assigned to the device, this date is the same as the Final expiration date.

This column is not shown for license types that do not limit enrollment, such as site licenses and Enterprise License Agreements.

To filter the report to show only those devices with licenses that are expiring within the next 30 days, click the Expiring within 30 days quick filter.
Final expiration date

The expiry date and name of the license that is due to expire last.

This column is not shown for license types that do not limit enrollment, such as site licenses and Enterprise License Agreements.
OS > Name The name of the operating system detected on the device
Make The manufacturer of the device
Model The model of the device

By default, the data is sorted by the Expiration date column, in descending order. You can change the sort order by clicking a column heading.

You can edit the Devices report by performing the following tasks:

To revert to the default view of the page, click > Reset to default.

You can also:

Depending on the Absolute licenses associated with your account, and your user role, you may be able to perform some or all of the following tasks on the devices in this report:

In the Products report, you can view the current status of the product licenses associated with your account, including the number of licenses in use verses the number available, and license expiration dates.

The Products report includes the following information about each purchase order of a product:

Column Description
Product name

The name of the Absolute product

Possible values are the name of a base license, such as Absolute Control, or an add-on license, such as Absolute AppPersist.
Start date The date when the product licenses for this purchase order were activated
Expiration date

The date when the product licenses for this purchase order are due to expire

If the licenses have already expired, the date they expired is shown, followed by (expired)

To filter the report to show only those products with licenses that are expiring within the next 30 days, click the Expiring within 30 days quick filter.
License quantity The number of product licenses included in this purchase order

Available

This column is not shown for accounts with license types that do not limit enrollment.

The number of product licenses that are unused and available for assignment

To filter the report to show only those products with Available licenses, click the Available quick filter.
In use

The number of product licenses that are currently assigned to a device

To view more information about the devices, click the linked value in the column. The Devices report opens, filtered for this product and purchase order.

To filter the report to show only those products with In use licenses, click the In use quick filter.
Sales Reference Number

The Sales Reference Number assigned to this purchase order

To view more information about the devices, click the linked value in the column. The Devices report opens, filtered for this purchase order.
Auto-renewal

The auto-renewal status of this purchase order

Possible values are:

  • On (toggle enabled): the order will automatically renew at the end of the current term

  • Off (toggle disabled): the order will not renew automatically

  • Auto-renewed: the original order has been renewed and a new order has been created for the next term

  • Not auto-renewed: the order reached its expiration date with auto-renewal disabled and was not renewed

  • Not available: the order was purchased outside the Secure Endpoint Console and is not eligible for auto-renewal

For orders purchased through the Secure Endpoint Console, auto-renewal can be disabled and re-enabled from this column.

You can't edit the columns in this report.

By default, the data is sorted by the Expiration date column, in descending order. You can change the sort order by clicking a column heading.

You can search for a license by Product name or Sales Reference Number.

To perform a search, click the Search field, enter all or part of the value, and click Search or press Enter. The report refreshes to show your search results.

No other search criteria are supported.

By default, there are no filters applied to the report, but you can:

  • Filter it using the quick filters and chart in the license summary.
  • Add filters based on any of the default report columns, Expired Status, or Product type is Base.

To revert to the default view of the report, click > Reset to default.

You can export the Products report to a file in CSV, Excel, or XML format. If desired, you can filter the report before exporting it.

To export the page, click (Export).

This section does not apply to license types that do not limit enrollment, such as site licenses and Enterprise License Agreements.

You can view a report of devices with a base license that is due to expire within the next 30 days. You'll want to renew your base licenses before they expire to ensure that devices do not become unlicensed, resulting in a disruption of service.

Thirty (30) days prior to the next license expiration date, an orange banner showing the count of devices with a license that is about to expire is displayed at top of each console page. Note that if there are a sufficient number of licenses available for assignment from another purchase order, the banner does not show.

To view your expiring licenses, do one of the following:

By default, the following filters are used to generate this report:

Agent status is Active

Final license expiration date earlier than or equal to <30 days from today>

The report is a filtered version of the Devices report, so it includes the same report columns. You can work with this report as you would the Devices report.

This section does not apply to license types that do not limit enrollment, such as site licenses and Enterprise License Agreements.

You can view a report of all unlicensed devices.

Devices are shown on the report if they have an Active agent status and they satisfy one of the following conditions:

  • No base license was available when the device was enrolled
  • The device's base license has expired, and a purchase order for an equivalent license does not exist

Note that if your license assignment settings include a custom assignment based on device attributes, newly enrolled devices may temporarily show in the console as unlicensed. This occurs because although their agent status is set to Active, only limited device information is available. Once the device connects to the Absolute Monitoring Center and a complete payload of device information is uploaded, a license is automatically assigned to the device.

Devices with an agent status of Inactive or Disabled are not shown on the default view of the Unlicensed devices report, but they are also unlicensed. To view all unlicensed devices, remove the Agent status is Active filter and then add the Agent status column.

Learn more about unlicensed devices

When unlicensed devices exist in your account, an orange banner showing the count of unlicensed Active devices is displayed at top of each console page.

To view your unlicensed devices, do one of the following:

  • Click View devices in the banner to open a filtered view of the Devices report.
  • On the Devices report in License management, do one of the following in the license summary:

By default, the following filters are used to generate this report:

Agent status is Active

Base license > Name is empty

The report is a filtered version of the Devices report, so it includes the same report columns, but the following columns show No data:

  • Base License > Name
  • Add-on License > Name
  • Next expiration date
  • Final expiration date

You can work with this report as you would the Devices report.

Because the devices in this report are unlicensed, the list of supported device actions is limited. You can perform only the following actions: