Overview of the Device Details page

The following device identifiers show near the top of the page:

• Device name The name assigned to the device in the operating system. For Chromebooks, device name is not applicable and therefore shows as "Chrome" in the Secure Endpoint Console.
• Serial number The identification number assigned to the device by the device manufacturer. For Windows devices, this value may correspond to the serial number of the BIOS, the motherboard, or the chassis, depending on the manufacturer. | Absolute Identifier The unique Electronic Serial Number (ESN) assigned to the Secure Endpoint Agent that is installed on a device. | IMEI (applies to select Microsoft Surface devices only)
• Username Username of the user who was logged in to the device when an agent connection occurred. If no user was logged in during the most recent agent connection, the last detected username shows. If you are viewing a report and want to see if a user was logged in during the most recent connection, add the Current Username column to the report. If no user was logged in at the time of the connection, "No Data" or two em dashes (— —) show in the column.

One or more banners may show on the page to alert you to the device's current status. There are five types of banners:

Depending on your Absolute product licenses and the configuration of your account, some of the following banners may not be applicable.

Banner type	Banner text	Details
License expiration	This device is unlicensed, only basic hardware data will continue to be collected. Assign a license to ensure the device's security.	The device is unlicensed. To add a license to the device, click Assign License. If the Assign License button is not available, one of the following conditions apply: No licenses are available for assignment Your user role is not granted the permission to perform this action
	Within the next 30 days, the device may become unprotected when its <license name> license expires.	The device's license is due to expire. If an equivalent license is not available, the device will become unlicensed on the specified date. If you have not already done so, contact Absolute Sales to renew or purchase a license. Alternatively, to assign a different license to the device, click Assign License.
Frozen	Frozen (Unfreeze code: <#>) <date and time>	A Freeze request or Offline Freeze rule was processed on the date shown and the device is now frozen. For On-demand Freeze A type of Freeze request in which a device is frozen on its next agent connection to the Absolute Monitoring Center. requests, this status only applies to requests that were submitted before the Firmware Freeze feature was enabled in your account. Also see Frozen at OS status. To unfreeze the device, use the unfreeze code shown in the banner, or click Remove Freeze.
	Frozen at OS (Unfreeze code: <#>) <date and time>	A Freeze request was processed on the date shown and the device is now frozen. If the Freeze at Firmware option was selected in the request, this status indicates that the request was successfully processed, but the Windows device is frozen at the OS level only. The device failed to be frozen at the firmware level. To unfreeze the device, use the unfreeze code shown in the banner, or click Remove Freeze.
	Frozen - Timer Expired (Unfreeze code: <#>) <date and time>	A Scheduled Freeze request or an Offline Freeze rule was processed on the date shown, but the device has not yet checked in to confirm its Frozen status. To unfreeze the device, use the unfreeze code shown in the banner or click Remove Freeze.
	The following statuses apply to Windows devices only, and only to On-demand Freeze requests submitted after the Firmware Freeze feature was enabled in your account.
	Frozen at OS and Firmware (Unfreeze code: <#>) <date and time>	A Firmware Freeze request was processed on the date shown and the device is now frozen at both the OS and firmware levels. To unfreeze the device, use the unfreeze code shown in the banner.
	Frozen at Firmware (Unfreeze code: <#>) <date and time>	A Firmware Freeze request was processed on the date shown and the device is now frozen at the firmware level only. The device failed to be frozen at the OS level. To unfreeze the device, use the unfreeze code shown in the banner.
	For security reasons, the unfreeze code is masked. To show it, click (Show). An Unfreeze code unmasked event is logged to Event History. To hide it again, click (Hide). To unfreeze a device, your user role must be granted Perform permissions for Remove Freeze. If your user role doesn't have this permission, you can't show the unfreeze code.
Alert	Reported missing <date and time>	The device was added to the Missing Devices page on the date shown. If the device is no longer missing, click Report found. Your user role must be granted the required permissions to report a missing device found.
	Reported stolen <date and time>	A theft report was submitted for the device on the date shown. The banner is removed when the theft investigation is closed. The location of a stolen device is not shown in the console. After the device's theft investigation is closed, the device's current location becomes available.
Pending	Any of the following messages:	A request was submitted on the date shown, but it hasn't been deployed to the device yet. If a request requires approval by another user before it is deployed to the device, a Pending Approval link shows in the banner. To review the request in Action Requests, click the link. To attempt to cancel the request (or all requests of the same type), click Cancel. Your user role must be granted the required permissions to cancel a request. For more details about a pending request, see Action Requests.
	Freeze requested <date and time> This banner applies to On-demand Freeze requests only.
	Run Script requested <date and time>
	File delete requested <date and time>
	Wipe requested <date and time>
	If there are multiple pending requests of the same type, the following message shows: <#> <device action> requests For example: 3 Run Script requests
Unenrolled	Unenrolled <date and time> Date information may not be available.	An Unenroll Device request was submitted on the date and time shown, and the device's Agent Status is set to Disabled When this term is associated with a device, it indicates that the Secure Endpoint Agent on the device is either flagged for removal or removed from the unenrolled device. Disabled devices do not consume a license. Also see Agent status.. If desired, you can re-enroll the device.

	Make The manufacturer of a device. | Model The manufacturer's designated name for the type of device. Operating system The name and version of the operating system detected on a device. The operating system is software that manages the software and hardware installed on a computer and allows programs and services to run. It is responsible for the basic operations of a computer system. OS version The number that identifies the version of the operating system, which was detected by the Secure Endpoint Agent.		Last connected The date and time when a device's component manager last connected to the Absolute Monitoring Center. For online devices, the component manager connects every 15 minutes. Also see component manager (CTES). (as a relative date, such as 23 days ago) Hover over the relative date to view the exact date and time in a tooltip. An icon shows if it's been more than 30 days since the device checked in. Location The most recently reported location (city, state/province, and country) of the device. Geolocation information is available only if the Geolocation Tracking policy is enabled in the device's policy group. If No Geolocation shows, the Geolocation Tracking policy is not activated, or the device has been reported stolen. If a icon shows, the location is based on the device's public IP address and location accuracy may be low. Learn more Public IP addresses The public IPv4 Internet Protocol address that identifies a device that is connected to the Internet.
	Policy group The name of the policy group that the device belongs to. Click the policy group name to open the policy group that the device belongs to
	License information Click the license name to view information about the base A license associated with a core product offering, such as Absolute Resilience, Absolute Control, or Absolute Visibility. Base licenses include a suite of features that provide key capabilities in multiple areas. and add-on The license associated with additional services and capabilities that can be added on to a base license. Some add-on licenses may be included by default with a base license. (if applicable) licenses assigned to the device, including their expiration date and sales reference number. You can change the device's assigned licenses. If the Unlicensed label shows, the device is unlicensed. You can assign a license (if available), or contact Absolute Sales to purchase more licenses.		Usage Level The level of daily device usage, averaged over the past 30 days. There are four levels: Heavily Used (over 8 hours), Moderately Used (4 to 8 hours), Lightly Used (1 to 4 hours), Not Used (less than 1 hour). Applies only to Windows, Mac, and Chromebook devices with an activated Device Usage policy. | Average Daily Usage The daily usage of a device, averaged over the 30 days prior to the most recent agent check-in and expressed in total hours and minutes. Note that any days with no usage are not included in the calculation. Applies only to Windows, Mac, and Chromebook devices with an activated Device Usage policy. Match score A computed value indicating the number of content matches detected on a device during an Endpoint Data Discovery (EDD) scan. Depending on the context, the value shown for Match Score may apply to a file, a policy rule, or a device. If Match score pending shows, an EDD scan is in progress. Applies to devices with an activated Endpoint Data Discovery policy only.

To collapse the Overview section, click Show less below the quick access toolbar. To show it again, click Show more.

• Device Compliance: shows compliance status as determined by the conditions set in the Device Compliance policy the device is associated with

  Icon		Details
  	Compliant	The device has met all of the conditions set in the associated Device Compliance policy.
  	Non-compliant	The device has not met one or more of the conditions set in the associated Device Compliance policy. The reasons for non-compliance are shown.

• Anti-Malware: shows whether anti-malware software is detected on the device

  Icon		Details
  	Protected	One of the following applies, depending on the platform: Windows: indicates that one or more anti-malware products are actively protecting the device from malware Mac: indicates that one or more anti-malware products are detected If multiple products are detected, a product count shows.
  	Not Protected	One of the following applies: An anti-malware product is not detected The detected product(s) are disabled or expired (applies to Windows devices only) If multiple products are detected, a product count shows. Chromebook devices always show this status. Absolute doesn't detect anti-malware products on these devices.

  To report on multiple anti-malware products, the device must be running version 9.0 or higher of the Secure Endpoint Agent. If it is running a lower version, only one product is detected.

  To view information about all detected anti-malware products, click the product name. The following information about each product shows:

  • Product name
  • Version

  • Status (applies to Windows devices only)

    Possible statuses are Active, Disabled, and Expired.

    The Secure Endpoint Agent can't detect the status of an anti-malware application on a Mac device.

  • Definition

  • Definition date

• Encryption Status: shows the encryption status of the device

  Icon		Details
  	Encrypted	A full-disk encryption product is detected. The name and version number of the product shows.
  	Pending	Encryption status is not yet available (waiting for device to check in to the Absolute Monitoring Center).
  	Not Detected	A full-disk encryption product is not detected. Chromebook devices always show this status. Absolute doesn't detect encryption of these devices.
  	Not Encrypted	A full-disk encryption product is detected, but the drive is not encrypted. The name of the product shows.
  The following additional statuses apply only to Windows devices:
  	Used Space Encrypted	All disk space that contains data is encrypted by BitLocker Drive Encryption, but free space is not encrypted. This status indicates that the Used Disk Space Only encryption option is enabled in BitLocker. For more information about this option, see Microsoft BitLocker Drive Encryption documentation.
  	Suspended	BitLocker Drive Encryption is suspended.
  	Encryption in Progress	The system drive is in the process of being encrypted by BitLocker Drive Encryption.
  	Decryption in Progress	The system drive is in the process of being decrypted by BitLocker Drive Encryption.

To collapse the Security Controls section, click the icon next to the device name. To show it again, click the icon.