Application Resilience policies for Norton 360
You can activate an Application Resilience policy for Norton™ 360 to collect information about the functional status of Norton 360 installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.
System requirements
Application Resilience policies for Norton 360 are supported on devices running:
- a supported version of the Windows operating system
-
PowerShell version 5.1 or higher
Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.
-
one of the following versions of Norton 360:
-
22.22.x or higher
Significant software changes in higher versions may cause health checks to become invalid.
-
Health checks
In addition to checking the version, the following table describes the health checks performed:
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
| Component | Test performed | ||
|---|---|---|---|
| Services | Installed | Running | Signed by |
|
P | P |
One of the signers entered in the policy configuration By default, Signers contains "NortonLifeLock Inc.". |
Repairing and reinstalling
You can configure an Application Resilience policy for Norton 360 to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair Norton 360 if it's not functioning, or reinstall it if it's missing or can't be repaired.
Depending on the Absolute product licenses associated with your account, the Report and repair option, and the Report, repair, and reinstall option may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
| Issue | Resolution |
|---|---|
| Repair | |
|
One or more of the following services aren't running:
|
The RAR component restarts each stopped service. |
|
One or more of the following services aren't installed and the service's executable can be detected on the device:
|
The RAR component reinstalls each missing service. |
| Reinstall | |
|
Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. |
|
|
One or more of the following services aren't installed and the service's executable cannot be detected on the device:
|
The RAR component downloads and installs the configured version of the application. A device restart is required after the application is installed. The Secure Endpoint Agent doesn't force the device to restart, so a status of Not Compliant continues to show in the Application Resilience reports until the device user performs a restart. You can review the report's Status details to determine if a restart is required. Norton 360 doesn't support silent uninstall. If the RAR component needs to reinstall the same version of Norton 360 that is currently on the device, the RAR component will try to reinstall Norton 360 without uninstalling it first. This may cause reinstallation to fail and the device to report Not compliant. |
| Norton 360 failed to be repaired, or the expected version isn't installed | |
Preparing the installer
The installer:
- must be an EXE file
- can have any file name
Pre-caching installers
The RAR component looks for the following files names when checking pre-cached installers:
| Component | File name |
|---|---|
| Installers | Norton.exe |
Configuring Application Resilience policies
Before you activate an Application Resilience policy you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.
To configure the application version:
Under Norton™ 360 version, enter the version of Norton 360 you expect to be running on your devices.
- The target version must be a sequence of digits separated by a period.
-
You can use wildcard "*" characters after the major version number, for example, 22.*, 22.22.*, or 22.22.4.*.
Make sure the version you are entering is consistent with version 22.22.x or higher.
If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.To configure the Norton 360 specific setting:
[Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration. For more information on available parameters, see Norton 360's documentation.
