Application Resilience policies for Lenovo Device Intelligence

You can activate an Application Resilience policy for Lenovo® Device Intelligence to collect information about the functional status of Lenovo Device Intelligence installed on your Windows devices and to view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.

Application Resilience policies for Lenovo Device Intelligence are supported on devices running:

  • a supported version of the Windows operating system

  • PowerShell version 5.1 or higher

    Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

  • one of the following versions of Lenovo Device Intelligence:

    • 2.x or higher

      Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant if all health checks, other than the version check, pass.

Component Test performed
Services Installed Running Signed by
Universal Device Client Service (UDCService.exe) P P

One of the signers entered in the policy configuration

By default, Signers contains "Lenovo".

You can configure an Application Resilience policy for Lenovo Device Intelligence to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to repair Lenovo Device Intelligence if it's not functioning or to reinstall it if it's missing or can't be repaired.

Depending on the Absolute product licenses associated with your account, the Report and repair option, and the Report, repair, and reinstall option may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue Resolution
Repair
The Universal Device Client Service (UDCService.exe) isn't running

The RAR component restarts the service.
The Universal Device Client Service (UDCService.exe) isn't installed and the service's executable can be detected on the device

The RAR component reinstalls the missing service.
Reinstall

Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
The Universal Device Client Service (UDCService.exe) isn't installed and the service's executable cannot be detected on the device

The RAR component downloads and installs the configured version of the application.
Lenovo Device Intelligence failed to be repaired, or the expected version isn't installed

The installer:

  • must be an EXE file

  • can have any file name

The RAR component looks for the following files names when checking pre-cached installers:

Component File name
Installers UDCSetup.exe

Before you activate an Application Resilience policy you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

  1. Under Application version, select 5.* from the drop-down.

  2. Under Lenovo Device Intelligence version, enter the version of Lenovo Device Intelligence you expect to be running on your devices.

    • The target version must be a sequence of digits separated by a period.
    • You can use wildcard "*" characters after the major version number, for example, 2.* or 2.7.*.

    Make sure the version you are entering is consistent with version 2.x or higher.