Application Resilience polices for HP TechPulse
You can activate an Application Resilience policy for HP TechPulse to collect information about the functional status of HP TechPulse installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.
Application Resilience policies for HP TechPulse are supported on devices running a supported version of the Windows operating system and one of the following versions of HP TechPulse:
-
3.21.x or higher
NOTE Significant software changes in higher versions may cause health checks to become invalid.
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
In addition to checking the version, the following table describes the health checks performed:
Component | Test performed | ||
---|---|---|---|
Services | Installed | Running | Signed by |
|
P | P |
HP Inc. |
You can configure an Application Resilience policy for HP TechPulse to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to repair HP TechPulse if it's not functioning, or reinstall it if it's missing or can't be repaired.
NOTE Depending on the Absolute product licenses associated with your account, the Report and repair option, and the Report, repair, and reinstall option may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
Issue |
Resolution |
---|---|
Repair | |
One or more of the following services aren't running:
|
The RAR component restarts each stopped service. |
One or more of the following services aren't installed and the service's executable can be detected on the device:
|
The RAR component reinstalls each missing service. |
Reinstall | |
One or more of the following services aren't installed and the service's executable cannot be detected on the device:
|
The RAR component downloads and installs the configured version of the application. NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. |
HP TechPulse failed to be repaired, or the expected version isn't installed |
The installer:
-
must be an EXE file
-
can have any file name
The RAR component looks for the following files names when checking pre-cached installers:
Component | File name |
---|---|
Installer | HPTechPulse.exe |
Before you activate an Application Resilience policy you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.
To configure the application version:
Under HP TechPulse version, enter the version of HP TechPulse you expect to be running on your devices.
- The target version must be a sequence of digits separated by a period.
- You can use wildcard "*" characters after the minor version number, for example, 3.21.* or 3.21.1364.*.
IMPORTANT Make sure the version you are entering is consistent with version 3.21.x or higher.
If you selected the Report, repair, and reinstall option, you also need to configure this setting in addition to the settings in Configuring Application Resilience policies.
To configure the HP TechPulse specific setting:
[Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration. For example:
UPDATEBEFOREENROLL=0 CPIN=1234 HIDETRAY=True
For more information, see HP's documentation.