Application Resilience policies for Eclypsium

You can activate an Application Resilience policy for Eclypsium to collect information about the functional status of Eclypsium installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.

Application Resilience policies for Eclypsium are supported on devices running:

  • a supported version of the Windows operating system

  • PowerShell version 5.1 or higher

    Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

  • one of the following versions of Eclypsium:

    • 3.10.x or higher

      Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.

Component Test performed
Services Installed Running Signed by

Eclypsium Software Service (EclypsiumService.exe)1

 P P One of the signers entered in the policy configuration

By default, Signers contains "Eclypsium, Inc.".
Drivers Installed Running Signed by

EclypsiumDriver (EclypsiumDriver.sys)

 P P One of the signers entered in the policy configuration

By default, Signers contains "Eclypsium, Inc.".
Files Exists Signed by
EclypsiumApp.exe P

One of the signers entered in the policy configuration

By default, Signers contains "Eclypsium, Inc.".
Registry keys Exists Value name Data

HKLM\SOFTWARE\Eclypsium\Eclypsium Software2

P enable_firmware_update 1
Application name

The application uses the following name:

  • Eclypsium Software

1 Only checked if selected in the policy configuration

2 Only checked if Eclypsium Firmware Update is selected in the policy configuration

You can configure an Application Resilience policy for Eclypsium to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair Eclypsium if it's not functioning, or reinstall it if it's missing or can't be repaired.

Depending on the Absolute product licenses associated with your account, the Report and repair and Report, repair, and reinstall options may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue Resolution
Repair

The Eclypsium Software Service (EclypsiumService.exe) isn't running1

The RAR component restarts the service.
The EclypsiumDriver (EclypsiumDriver.sys) isn't running

The RAR component restarts the driver.
The enable_firmware_update registry key is not set to 1, or the key does not exist2 The RAR component resets the registry key.
Reinstall

Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.

The Eclypsium Software Service (EclypsiumService.exe) isn't installed and the service's executable cannot be detected on the device1

If the application is installed, the RAR component uninstalls it. After the application is uninstalled, or if the application wasn't installed, the RAR component downloads and installs the configured version of the application.
The EclypsiumDriver (EclypsiumDriver.sys) isn't installed and the driver's executable cannot be detected on the device
The EclypsiumApp.exe file is missing
Eclypsium failed to be repaired, or the expected version isn't installed

1 Only checked if selected in the policy configuration

2 Only checked if Eclypsium Firmware Update is selected in the policy configuration

The installer:

  • must be an MSI file
  • can have any file name

The RAR component looks for the following files names when checking pre-cached installers:

Component File name
Installer Eclypsium_Software.msi

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version and select the components to include in health checks in addition to the settings in Configuring Application Resilience policies.

To configure the application version and health checks:

  1. Under Eclypsium version, enter the version of Eclypsium you expect to be running on your devices.

    • The target version must be a sequence of digits separated by a period.
    • You can use wildcard "*" characters after the major version, for example, 3.10.* or 3.10.0.*.

    Make sure the version you are entering is consistent with version 3.10.x or higher.

  2. Under Additional components that need to be checked, select the additional components that you want to include in the health check:

    • EclypsiumService

    • Eclypsium Firmware Update

If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.

To configure the Eclypsium specific settings:

  1. [Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:

    • The application version is lower than the expected version.
    • The application can't be repaired.

  2. [Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration. For more information on available parameters, see the Eclypsium documentation.