Application Resilience policies for Dell Data Guardian
You can activate an Application Resilience policy for Dell Data Guardian to collect information about the functional status of Data Guardian clients installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to reinstall the client.
Application Resilience policies for Dell Data Guardian are supported on devices running a supported version of the Windows operating system and the following version of the Data Guardian client:
- 2.0.x
Report higher versions as Compliant is not available.
This platform requires the installation of the Data Guardian client on the organization's devices.
In addition to checking the version, the following table describes the health checks performed:
Component | Test performed | ||
---|---|---|---|
Services | Installed | Running | Signed by |
|
P | P |
Dell Inc |
Drivers | Installed | Running | Signed by |
|
P | P |
Dell Inc |
Registry keys | Exists | Value name | Data |
|
P | HasActivated | 1 |
You can configure an Application Resilience policy for Dell Data Guardian to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to reinstall the Data Guardian client if it's not functioning or missing.
NOTE The Report and repair option isn't supported. Depending on the Absolute product licenses associated with your account, the Report, repair, and reinstall option may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
Issue |
Resolution |
---|---|
Reinstall | |
One or more of the following services aren't running, or aren't installed:
|
The RAR component downloads and installs the configured version of the client. NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. If the client is already installed on the device, the Secure Endpoint Agent must uninstall the client before it installs the correct version. A device restart is required after the client is uninstalled and again after the new version is installed. The Secure Endpoint Agent does not force the device to restart, so a status of Not Compliant will continue to show in the Application Resilience reports until the device user performs these actions. You can review the report's Status details to determine if a restart is required. NOTE To successfully install the Data Guardian client, Microsoft .NET Framework 4.5.2 or later must already be installed on the device. |
One or more of the following Data Guardian device drivers aren't installed, or aren't functioning correctly:
|
|
The expected version of the Data Guardian client isn't installed |
You can add a 32-bit installer, a 64-bit installer, or both. The installers:
-
must be EXE files
-
can have any file name
The RAR component looks for the following files names when checking pre-cached installers:
Component | File name |
---|---|
Installers | DDG_setup.exe |
If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.
To configure the Dell Data Guardian specific settings:
- In the Name of Dell Data Guardian Server field, enter the fully qualified hostname of the server (for example, myserver.example.com).
- Do one of the following:
- If the policy group contains devices belonging to users who are members of the enterprise, leave the Enterprise (Internal) users check box selected.
- If the policy group contains devices used by external users, clear the check box.