Editing or deleting users

There are times when you want to change a user's settings or delete the user altogether; for example, when the user leaves your organization.

Editing a user

Your own user profile is read-only in the User Management area. To edit your user profile, click and then click the user profile area at the top of the menu.

To edit a user:

  1. Log in to the Secure Endpoint Console as a user with Manage permissions for Users.

  2. On the navigation bar, click > User management > Users.

    The page shows a list of all users in your account. The date and time when each user last logged in to the Secure Endpoint Console shows in the Last Login column.

  3. From the list, click the link for the user you want to edit.

  4. On the Edit User page, edit the fields under Account information and Role assignment, as appropriate.

    • When a new user first logs in to the Secure Endpoint Console, their user preferences are automatically set to the language, locale, and time zone set in their web browser. At any time, the user can update these user preferences in their user profile. The time zone currently applied to the user's profile shows under User preferences.

    • To update the user's status, see Suspending or restoring users.

    • If SCIM integration is enabled, you can't edit the user's name because users are managed in your IdP. Also, any role or device group changes you make will be overwritten on the next sync from your IdP. The exception is the System Administrator role. If you assign this role to a user, it is not overwritten.
  5. Click Save.

The user profile is updated, and a User updated event is logged to Event History.

Deleting a user

If SCIM integration is enabled, you can delete a user directly in the Secure Endpoint Console, but if you fail to also delete the user in your IdP, the user will be re-added on the next sync from your IdP. The user will be assigned the role and device group that applies to their mapped IdP group.

Deleting a user permanently deletes the user account and its associated data, including the user-defined reports A report created using the Save As report option to save your report customizations to a new report. User-defined reports show in My Reports view of the Reports page. Also see "predefined report". the user created. If the user has shared any of their user-defined reports, the reports are not deleted. Ownership is transferred to the user that deleted the user account. If the user has any scheduled reports, they are canceled.

If you want to prevent a user from accessing the Secure Endpoint Console without deleting their user account, you can suspend the user.

To delete a user:

  1. Log in to the Secure Endpoint Console as a user with Manage permissions for Users.

  2. On the navigation bar, click > User management > Users.

    The page shows a list of all users in your account. The date and time when each user last logged in to the Secure Endpoint Console shows in the Last Login column.

  3. From the list, click the link for the user you want to delete.
  4. On the Edit User page, click Delete User.
  5. On the Delete User confirmation dialog, click Delete and then click OK.

The user is removed from the list, and a User deleted event is logged to Event History.