AI Assistant

You can use the console's AI Assistant to quickly find device information or get step-by-step guidance for tasks you're most interested in.

AI Assistant uses the power of AI to query the data stored in the Absolute database. Note that your device data is not used to train the AI model, nor is it shared externally or with other Absolute accounts.

In the current release, AI Assistant can respond to questions about data in the following areas:

  • Device hardware and software information

    Dashboard metrics and device inventory data are not available for Inactive and Disabled devices in AI Assistant.

  • Device location

  • Applications

  • Application usage

  • Web usage

  • Events (logged in Event History and in a device's History page), such as those related to:

    • Remote device actions

    • Administrative changes and user account modifications

    • Security and policy alerts

    • Geolocation and geofences

    AI Assistant can't query device usage events (such as lock, unlock, sleep, wake, and shutdown).

    By default, AI Assistant retrieves records from the last 7 days when responding to questions about events. You can query event data for up to a maximum time range of 1 year.

    Depending on the data you're looking for, you can ask AI Assistant to find specific records, investigate a device, identify who performed an action, check event statuses, or count and summarize results. For example, you can ask questions such as:

    • Show me all Freeze events within the last 7 days.

    • Show me all Cryptographic Wipe events for [device name].

    • What events happened on [device name] today?

    • List the full history of actions on [device name].

    • Has [device name] ever been frozen?

    • Who triggered the Cryptographic Wipe on [device name]?

    • Show me all failed actions this week.

    • List all pending Freeze requests.

    • Show me all canceled script executions in the last 30 days.

    • How many failed Wipe attempts have there been this month?

    • How many devices were frozen in the last 30 days?

    • Give me a count of login events per user this week.

    • How many devices have [application name] installed?

    • Show me the most frequently used applications this week.

    • Where was [device name] located yesterday?

You can also ask AI Assistant questions about how to perform tasks in the Secure Endpoint Console. When you ask a question about using a feature or completing a task, AI Assistant searches the Help system and provides step-by-step instructions based on the relevant Help topics.

For example, you can ask questions such as:

  • How do I add a widget to my dashboard?

  • How do I create an application policy?

  • Can I delete files on multiple devices at once?

AI Assistant responds with instructions to guide you through the process directly in the console without having to open the Help separately. It also provides links to related Help topics if you want more detailed information.

To use AI Assistant, your user role needs to be granted the following permissions:

  • View permission for AI Assistant

  • View permission for Dashboard - Inventory

Additionally, AI Assistant enforces feature-level permissions assigned to your user role that control what data you can see in query results and summaries:

  • To view device-related information such as hardware, software, and system components, your user role must be granted the View permission for Device reports.

  • To view event records, your user role must be granted the View permission for Audit Event History.

  • To view device location data or location-related events, your user role must be granted the View permission for Geolocation.

All default Administrator roles are granted these permissions.

To use AI Assistant, your System Administrator needs to enable it in Settings > Account. If a icon isn't visible in the bottom right of each console page, AI Assistant isn't enabled.

To enable AI Assistant:

  1. Log in to the Secure Endpoint Console with the Manage permission for AI Assistant. Only System Administrators are granted this permission by default.
  2. On the navigation bar, click Settings > Account.
  3. Under AI-powered features, click the slider next to AI Assistant to set it to On, and then click Enable in the dialog that opens.

To open AI Assistant from any page in the console, click the icon in the bottom right of the page. AI Assistant opens.

You can resize the AI Assistant window by dragging its top or left edge, or the top-left corner, to better view longer responses or charts.

To ask questions in AI Assistant:

After opening AI Assistant, do one of the following:

  • Click one of the example questions shown at the top of the dialog.

  • Enter a question or request in the Type your question here... field and press Enter on your keyboard.

    While a response is being generated, you can click to cancel the request. Canceled requests are excluded from the conversation history. To retry the canceled request, click Retry.

AI Assistant returns a written summary, based on the data found in the database or in the Help.

AI Assistant may return an inaccurate response if it misinterprets your question. Ensure that you verify the accuracy of the response before saving or sharing it.

Depending on the question you asked and the data type involved, AI Assistant may also provide one or more of the following in its response:

  • A vertical bar chart showing a visual representation of the information provided in the written summary

    To add the chart as a widget to a dashboard, do one of the following:

    • To add the widget to an existing dashboard, click Add to dashboard and select the dashboard. Note that your question becomes the widget's title, but you can update it.

    • To add the widget to a new dashboard, click Add to dashboard and click Create dashboard. A new dashboard named Dashboard - <today's date> is created, but you can update its title.

    To export the chart's data, click Export data. Learn more

    To save the chart's data as a report, click Save as report.... Learn more

  • A results grid showing a breakdown of the devices, applications, or events referenced in the written summary

    To open a device's Device Details page, click its device name.

Your questions and responses remain available for review during the current user session, but they are cleared when you log out.

If you choose, you can provide feedback on AI Assistant’s responses by selecting the thumbs up or thumbs down icon shown below each response. You can also submit optional written feedback to share details about your experience. Your feedback is used to help improve AI Assistant over time.

To close AI Assistant, click or click outside the dialog. AI Assistant closes.