Purchasing licenses and managing auto-renewal

To purchase licenses or manage auto-renewal from the Secure Endpoint Console, your user role needs to be granted the Other Actions (Purchase) permission for Licenses. All default Administrator user roles are granted this permission.

Licenses cannot be purchased or renewed from the Secure Endpoint Console for:

• Customers outside the United States or Canada

• Orders exceeding USD $1,000,000

• Certain account types that don't support in-console purchasing, such as:

  • Managed service provider (MSP) accounts

  • Accounts with license types that do not limit enrollment, such as site licenses and Enterprise License Agreements

• License downgrades

• Add-on licenses

• Licenses with non-standard terms

To purchase or renew licenses in any of these cases, contact Absolute Sales.

When you purchase product licenses through the Secure Endpoint Console, auto-renewal is enabled by default. When auto-renewal is enabled, your subscription automatically renews for a new term of the same length when it expires, ensuring uninterrupted endpoint protection with no gaps in coverage.

Here's how auto-renewal works:

• At 22:00:00 UTC on the day before your current subscription term expires, your saved payment method is charged for the renewal.

  If you prefer to use a different payment method, update the saved payment method before 22:00:00 UTC on the day before the renewal date. UTC is always used for renewal dates, regardless of your local time zone.

• The renewal is charged at Absolute's current price at the time of renewal.

• A new order is created with the same product, quantity, and term length as the original order. Existing license assignments carry over automatically.

• Although auto-renewal is enabled by default, you can disable or re-enable it at any time, except during the 24-hour period immediately before your renewal date. During this window, the auto-renewal toggle is locked and cannot be changed.

  To avoid being charged for the next term, you must disable auto-renewal before the 24-hour period immediately before your renewal date. UTC is always used for renewal dates, regardless of your local time zone.

• Email notifications are sent to help you manage your payment method and upcoming renewals.

  What email notifications are sent?

  The following email notifications are sent during the auto-renewal process:

  Notification	When it's sent	Who it's sent to	Purpose
  Auto-renewal enabled or disabled	Whenever auto-renewal is enabled or disabled for a product	The user who enabled or disabled auto-renewal The user whose payment method is associated with the order All users assigned to the default System Administrator role	Confirms that the auto-renewal setting has changed.
  Expiring credit card	On the first day of the month in which the saved payment card expires	The user whose payment method is associated with the order	Prompts you to update your payment details before your next renewal.
  Upcoming renewal	Three days before the renewal date	The user who enabled auto-renewal The user whose payment method is associated with the order All users assigned to the default System Administrator role	Reminds you about the upcoming renewal charge and shows the exact amount that will be charged. This gives you time to update your payment method if necessary.
  Failed payment	After each failed renewal charge attempt Initial attempt: when the initial renewal charge fails First retry: one day after the initial failed attempt Second retry: four days after the initial failed attempt Final retry: seven days after the initial failed attempt	The user who enabled auto-renewal The user whose payment method is associated with the order All users assigned to the default System Administrator role	Alerts you that the renewal payment failed and provides a direct link to update your payment method in the Secure Endpoint Console. Email delivery times may vary depending on Stripe's configuration. Although failed payment retries are scheduled at specific intervals, the corresponding email notification may be sent several hours after the scheduled time (for example, 2 to 4 hours later). In addition to email notifications, a License purchase failed event is logged to Event History each time there is a failed payment attempt. If you successfully update your payment details and a subsequent charge attempt is successful, the renewed order is created. The renewed order retains the original scheduled start date; the start date is not moved forward based on the date the payment is completed. If the final renewal charge attempt fails, the subscription is canceled and auto-renewal is disabled.

• To view the auto-renewal status of a product purchased through the Secure Endpoint Console, you can check the Auto-renewal column in the Products report within the License management area.

Auto-renewal is automatically disabled by the system in the following situations:

• The user who purchased the order is suspended or deleted.

• The purchasing user's role is changed to remove the Other Actions (Purchase) permission for Licenses.

• The product license is converted to a different product tier (for example, upgrading from one Absolute product to another). When this happens, the original license quantity is returned to zero, auto-renewal is disabled for that order, and a new order is created for the upgraded product.

• The account's License enforcement status is switched to Disabled.

To purchase new product licenses from the Secure Endpoint Console:

1. On the navigation bar, click Settings > License management.

2. In the quick access toolbar, click Buy licenses.

   If you don't see the Buy licenses button, purchasing licenses through the Secure Endpoint Console isn't currently supported for your account. Contact Absolute Sales to place your order.

3. Under Select products, click Select next to the Absolute product you want to purchase licenses for.

   You can purchase licenses for the same product tier as your existing licenses or upgrade to a higher-tier product. Purchasing lower-tier licenses is not supported. To downgrade your licenses, contact Absolute Sales.

4. Next to the product's description, click the desired term for the licenses (3 years, 2 years, or 1 year).

   Under the selected term, the following details are available:

   • Price per license per year (in U.S. dollars, before taxes), including applicable volume and term discounts

   • Total price per license for the selected term (in U.S. dollars, before taxes), including applicable volume and term discounts

   To view a pricing matrix showing all discounts by license quantity and term, click View volume and term discounts.

5. In the License quantity field, enter the number of licenses you want to purchase.

6. Click the Start date field to open the calendar picker, then select the desired start date for the licenses. You can select a date from the current date up to one year in the future.

   UTC is always used for license start and end dates, regardless of your local time zone.

7. To purchase licenses for additional products, repeat steps 3 to 6. To remove a product from your order, click Remove.

8. At the top of the page, next to Select products, click Confirm. You're now able to view the following information:

   • A summary of your order is available under Select products. To make changes, click Edit.

   • To the right of the page, under Order summary, the total for your order (including applicable taxes) is available. Taxes are calculated based on the billing address that Absolute has on record for your organization.

9. If no payment method is saved, enter the following information under Payment details:

   • Card number – Enter the credit card number exactly as it appears on your card.

   • Expiration date – Enter the card's expiration date in MM/YY format.

   • Security code – Enter the card's verification code, which is typically the 3-digit code on the back of the card or the 4-digit code on the front of an American Express card.

     What if these fields aren't visible?

     If the credit card fields are not displayed on the page, your browser extensions or network security settings may be preventing the payment form (provided by Stripe) from loading correctly. Try the following:

     • Check your browser extensions. Open the page in an Incognito or Private browsing window. If the credit card fields appear, disable ad-blocking, privacy, or security-related extensions in your regular browser, then refresh the page.

     • Check your VPN or network settings. If you're connected to a VPN, disconnect from it and refresh the page. If possible, try a different network, such as a home network or mobile hotspot.

     • Contact your IT support team. If you're using a corporate network and the issue persists, ask your IT support team to check whether the firewall or other network security tools are blocking access to Stripe's payment services.

   If a payment method is already saved, it is shown under Payment details and is used for the purchase by default. If desired, you can update the saved payment method by clicking Replace card.

   Absolute does not store your credit card information. Payment information is securely processed by Stripe, a third-party payment platform. Stripe also performs all payment card validation during checkout. All major credit cards are accepted, including American Express, Discover, Mastercard, and Visa. For a full list of accepted payment methods, see Stripe's documentation.

10. Under Billing details, verify that the saved address matches the billing address for the credit card you are using.

    To edit the saved address, click Edit. After updating the billing address, click Confirm.

    Only billing addresses in the United States and Canada are currently supported.

11. Under Order summary, do the following:

    1. Click terms and conditions to review Absolute's terms and conditions of purchase.

    2. Select the checkbox to agree to the terms and conditions.

    3. When you're ready to complete your purchase, click Confirm and pay.

If your order is successful, License purchase succeeded and Auto-renewal enabled events are logged to Event History. You'll also see a confirmation dialog indicating that your new products are being set up. This process may take a few minutes, during which time you can view your order details by clicking View purchased products.

After the setup process is complete and the product licenses are added to your account, you can view the product details in the Products report within the License management area.

You can disable auto-renewal at any time, except during the 24-hour period immediately before your renewal date. During this window, the auto-renewal toggle is locked and cannot be changed.

To disable auto-renewal for a product purchased from the Secure Endpoint Console:

1. On the navigation bar, click Settings > License management.

2. At the top of the License management page, click Products to open the Products report.

3. In the Products report, locate the product for which you want to disable auto-renewal. To narrow the list, use the Search field to search by Product name or Sales Reference Number, or add filters based on any of the default report columns.

   Managing auto-renewal from the Products report is only possible for products purchased through the Secure Endpoint Console. For renewals of other products, contact Absolute Sales.

4. In the Auto-renewal column, click the slider to set it to Off.

5. In the confirmation dialog, click Disable auto-renewal.

When auto-renewal is disabled for a product, an Auto-renewal disabled event is logged to Event History and email notifications are sent to the appropriate users.

You can re-enable auto-renewal at any time, except during the 24-hour period immediately before what would have been your renewal date. During this window, the auto-renewal toggle is locked and cannot be changed.

To re-enable auto-renewal for a product purchased from the Secure Endpoint Console:

1. On the navigation bar, click Settings > License management.

2. At the top of the License management page, click Products to open the Products report.

3. In the Products report, locate the product for which you want to re-enable auto-renewal. To narrow the list, use the Search field to search by Product name or Sales Reference Number, or add filters based on any of the default report columns.

   Managing auto-renewal from the Products report is only possible for products purchased through the Secure Endpoint Console. For renewals of other products, contact Absolute Sales.

4. In the Auto-renewal column, click the slider to set it to On.

5. Under Payment details, enter the following information:

   • Card number – Enter the credit card number exactly as it appears on your card.

   • Expiration date – Enter the card's expiration date in MM/YY format.

   • Security code – Enter the card's verification code, which is typically the 3-digit code on the back of the card or the 4-digit code on the front of an American Express card.

   Absolute does not store your credit card information. Payment information is securely processed by Stripe, a third-party payment platform. Stripe also performs all payment card validation during checkout. All major credit cards are accepted, including American Express, Discover, Mastercard, and Visa. For a full list of accepted payment methods, see Stripe's documentation.

6. Under Billing details, verify that the saved address matches the billing address for the credit card you are using.

   To edit the saved address, click Edit. After updating the billing address, click Confirm.

   Only billing addresses in the United States and Canada are currently supported.

7. Click terms and conditions to review Absolute's terms and conditions of purchase and select the checkbox to agree.

8. Click Enable auto-renewal.

When auto-renewal is re-enabled for a product, an Auto-renewal enabled event is logged to Event History and email notifications are sent to the appropriate users.

Users with the Other Actions (Purchase) permission for Licenses can view and update the payment method saved for the organization at any time. You do not need to make a purchase to update the payment method.

To view the saved payment method:

1. On the navigation bar, click Settings > License management.

2. In the quick access toolbar, click (Payment method). The Payment method dialog opens.

   Your account's saved payment method is shown as [Card Brand] •••• [last 4 digits] | Expires MM/YY.

   If the saved credit card has expired, a validation message indicates that the payment method is no longer valid.

To update the saved payment method:

1. In the Payment method dialog, click Replace card.

   You can also access the Payment method dialog directly from auto-renewal email notifications.

2. Under New card, enter the following information:

   • Card number – Enter the credit card number exactly as it appears on your card.

   • Expiration date – Enter the card's expiration date in MM/YY format.

   • Security code – Enter the card's verification code, which is typically the 3-digit code on the back of the card or the 4-digit code on the front of an American Express card.

3. Click Save.

   The previously saved credit card is removed and replaced with the new card. Future auto-renewal charges will use the new payment method.

   Absolute does not store your credit card information. Payment information is securely processed by Stripe, a third-party payment platform.