Device action fields

Additional sections show on a device's Details > Summary page if the device has an outstanding Freeze request, Offline Freeze rule, or Manage Supervisor Credentials request.

Device Freeze Status

The following fields show in both the Device Freeze Status section and the Archived Freeze Status section:

Field	Details
Freeze type	Possible values are: On Demand A type of Freeze request in which a device is frozen on its next agent connection to the Absolute Monitoring Center. Scheduled A type of Freeze request in which a Windows or Mac device is set to freeze on or after a future date. If the device is offline or powered off on the scheduled date, the device's Freeze status is set to Frozen - Timer Expired or Scheduled Timer Expired until the device comes back online and an agent connection occurs. The device's Freeze status is then updated to Frozen. on <date> Offline A type of rule in which a Windows or Mac device is set to freeze if it goes offline and doesn't contact the Absolute Monitoring Center for a specified number of days. If the device is frozen, its Freeze status is initially set to Frozen - Timer Expired or Offline Timer Expired until the device comes back online and an agent connection occurs. The device's Freeze status is then updated to Frozen.
Status	Freeze status	Applies to…	Details
	Pending	All Freeze types	A request has been submitted, but it has not been sent to the device yet
	Ready	Scheduled	A scheduled Freeze request has been sent to the device and it is waiting for the scheduled date
	Set	Offline	The Offline Freeze rule has been sent to the device and it is waiting for the offline timer After an Offline Freeze rule is activated on a device, the offline timer starts counting down on the device. With each successful agent check-in the timer resets. If a device does not check in before the timer expires, the device is frozen. The length of the timer in days is specified in the rule configuration. to expire
	Frozen at OS	On Demand	The device is frozen at the OS level, and it has checked in to confirm its status
	Frozen - Timer Expired	Scheduled and Offline	Scheduled Freeze requests The scheduled date has been reached, but the device has not checked in to confirm that it's frozen Offline Freeze rules The offline timer has expired, but the device has not checked in to confirm that it's frozen
	Frozen at OS and Firmware	On Demand, with the Freeze at Firmware option selected	The standard Firmware Freeze request request was processed successfully and the device is now frozen at both the OS and firmware levels. To unfreeze the device, you must enter the unfreeze code locally.
	Frozen at Firmware	On Demand, with the Freeze at Firmware option selected	One of the following applies: A standard Firmware Freeze request was processed on the date shown and the device is now frozen at the firmware level only. The device failed to be frozen at the OS level. To unfreeze the device, use the unfreeze code shown in the banner. Remove Freeze requests are not supported. A Firmware Freeze over cellular request was processed on the date shown and the device is now frozen at the firmware level. To unfreeze the device, use the unfreeze code shown in the banner or click Remove Freeze.
	If a device shows both Frozen at Firmware and Frozen at OS, it is frozen at both the firmware and OS levels by separate Freeze requests. You will need to enter two unfreeze codes to unfreeze the device. Always enter the firmware level unfreeze code first. If a device is assigned a status of Frozen, it was frozen before the status name was updated to Frozen at OS.
Unfreeze code	The 4 to 8 digit passcode that a user can enter on the device to unfreeze it For security reasons, the unfreeze code is masked. To show it, click (Show). An Unfreeze code unmasked event is logged to Event History. To hide it again, click (Hide). To show unfreeze codes, your user role needs to be granted Perform permissions for Remove Freeze.

To view additional details about the device's outstanding Freeze requests, click View Report to open the Device Freeze Status report, which is filtered for the device.

Manage Supervisor Credentials

The following fields show in the Supervisor Credentials section:

Field	Description
Status	Indicates whether the firmware's supervisor credentials on a Windows device was set remotely in the Secure Endpoint Console Possible statuses are: Not Set: Supervisor credentials are not set on the device. Password set locally: A supervisor password was set locally on the device. Password set remotely: A supervisor password was set using the Remote Supervisor Credentials feature. You must enter the current password to make changes from the console. Password set remotely (no password required): A supervisor password was set using the Remote Supervisor Credentials feature. You do not need to enter the password to makes changes from the console. Certificate set locally: A supervisor certificate was set locally on the device. The current, trusted public key is required to make changes from the console. Certificate set remotely: A supervisor certificate was uploaded and applied to the devices using the Remote Supervisor Credentials feature. The current, trusted public key is required to make changes from the console. No Data: the device is not eligible for Manage Supervisor Credentials requests. The No Data status doesn't show on a device's Details > Summary page.
Version	The version number of the firmware's Supervisor Credentials software (for example, 2.16)

Field

Description

Status

Indicates whether the firmware's supervisor credentials on a Windows device was set remotely in the Secure Endpoint Console

Possible statuses are:

Not Set: Supervisor credentials are not set on the device.
Password set locally: A supervisor password was set locally on the device.
Password set remotely: A supervisor password was set using the Remote Supervisor Credentials feature. You must enter the current password to make changes from the console.
Password set remotely (no password required): A supervisor password was set using the Remote Supervisor Credentials feature. You do not need to enter the password to makes changes from the console.
Certificate set locally: A supervisor certificate was set locally on the device. The current, trusted public key is required to make changes from the console.
Certificate set remotely: A supervisor certificate was uploaded and applied to the devices using the Remote Supervisor Credentials feature. The current, trusted public key is required to make changes from the console.
No Data: the device is not eligible for Manage Supervisor Credentials requests.

The No Data status doesn't show on a device's Details > Summary page.

Version

The version number of the firmware's Supervisor Credentials software (for example, 2.16)