Application Persistence policies for Netskope
Netskope® Client (Netskope) provides real-time visibility and control of managed devices accessing the cloud and web from anywhere.
You can activate an Application Persistence policy to collect information about the functional status of Netskope installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the client.
Application Persistence policies for Netskope are supported on devices running a supported version of the Windows operating system and the following versions of Netskope:
If you select Report higher versions as Compliant, higher versions report Compliant if all health checks, other than the version check, pass.
You can configure an Application Persistence policy for Netskope to enable the RAR component to attempt to repair Netskope if it's not functioning, or reinstall it if it's missing or can't be repaired.
NOTE Depending on the Absolute product licenses associated with your account, the Report and repair option and the Report, repair, and reinstall option may not be available.
The RAR component of the Absolute agent can respond to the following issues:
|The Netskope Client Service (stAgentSvc.exe) isn't running||The RAR component restarts the service.|
|Netskope failed to be repaired or the expected version isn't installed||
If the Report, repair, and reinstall option is selected in the Application Persistence policy, the RAR component downloads and installs the configured version of the client.
NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
Before you activate an Application Persistence policy you need to configure the policy. If you selected the Report, repair, and reinstall option, configure these settings in addition to the settings in Configuring Application Persistence policies.
To configure the Netskope specific settings:
[Optional] In Installation Token, enter the token used to install Netskope if it's required for your configuration.
- [Optional] In Netskope Add-on Manager hostname, enter your add-on manager host name. For example, addon.goskope.com or addon.eu.goskope.com.
[Optional] Under Additional Installer Commands, enter the applicable command line parameters to configure any additional settings required. For example, the command line may include:
NOTE For more information on the installation token, the add-on manager host name, and available command line parameters, see Netskope's documentation.