ESET® Endpoint Antivirus (ESET) scans devices and removable media for viruses, spyware, and other malware to defend against both known and emerging threats. It also includes a remote administration tool to enable administrators to remotely manage the security of their devices, through communication with the ESET Remote Administrator agent (ESET agent), which is installed on remote devices.
You can activate an Application Persistence policy to collect information about the functional status of the ESET agents installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the agent.
Application Persistence policies for ESET are supported on devices running a supported version of the Windows operating system and one of the following versions of the ESET agent:
- 7.x and higher
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
You can configure an Application Persistence policy for ESET to enable the RAR component to attempt to repair the ESET agent if it's not functioning, or reinstall it if it's missing or can't be repaired.
NOTE Depending on the Absolute product licenses associated with your account, the Report and repair option and the Report, repair, and reinstall option may not be available.
The RAR component of the Absolute agent can respond to the following issues:
The ESET Service (ekrn.exe) isn't running
The RAR component restarts the service.
|The ESET Service (ekrn.exe) isn't installed||
If the Report, repair, and reinstall option is selected in the Application Persistence policy, the RAR component downloads and reinstalls the agent.
NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
NOTE A device restart is required after the ESET agent is installed. The Absolute agent does not force the device to restart, so a status of Not Compliant will continue to show in the Application Persistence reports until the device user performs a restart. You can review the report's Status Details to determine if a restart is required.
The ESET agent failed to be repaired, or the expected version isn't installed
Before you activate an Application Persistence policy you need to configure the policy. If you are using version 7.x or higher, you need to configure these settings in addition to the settings in Configuring Application Persistence policies.
To configure the application version for version 7.x and higher:
- Under Application version, select 7.*+ from the drop-down.
Enter the version in ESET® Endpoint Antivirus version.
- The target version must be a sequence of digits separated by a period.
- You can use wildcard "*" characters after the major version number, for example, 7.* or 7.3.*.
IMPORTANT Make sure the version you are entering is version 7.0.* or higher.
If you selected the Report, repair, and reinstall option, you also need to configure this setting in addition to the settings in Configuring Application Persistence policies.
To configure the ESET specific setting:
- Depending on your ESET Endpoint Antivirus implementation, the installer may require an initialization file (.ini) to install the ESET agent on a device. For example, to install the agent silently, include the ESET license key in an initialization file. Do one of the following under install.ini file for ESET Endpoint Antivirus installer:
- To add a new initialization file, click Upload File, navigate to the file, and select it. The file name shows next to the Upload File button.
- To remove an initialization file that was uploaded previously, select the check box next to Delete previously uploaded install.ini file.
NOTE When the system processes the uploaded initialization file, it changes the file name to install.ini.
For more information about creating an initialization file, contact ESET Support.