Viewing the status of active Freeze requests

To view the status of devices with active Freeze requests, you can add filters and columns to the All Devices page in the Assets > Devices area. If you are logged in as a Security Administrator or Security Power User, you can also view each device's Unfreeze Code. After you've added the appropriate filters and columns, you can save them to create a new report.

You can also view a device's Freeze status on its Device Details page.

NOTE   Guest users can't view the status of Freeze requests.

To view the status of all active Freeze requests:

  1. Log in to the Absolute console as a user with the following permissions:
    • Device reports - View
    • -and-

    • One of the following: Freeze Device - View, Freeze Device - Perform, or Remove Freeze - Perform
  2. On the navigation bar, click to open the All Devices page in the Assets > Devices area.
  3. To filter the page to show only those devices with an active Freeze request, click and add the following filter: Device Freeze Status is not empty.
  4. To add Freeze columns to the page:

    1. Click > Edit Columns.
    2. Under Available Columns, enter freeze in the search field.
    3. Drag Device Freeze from Available Columns to Include Columns.
    4. To view the status of all outstanding Freeze requests for the devices, drag Device Freeze Conditions from Available Columns to Include Columns.
    5. Click Done. The following columns are added to the page:
    • Device Freeze > Status

      The column shows a status of Frozen if the Freeze instructions were processed and a freeze message shows on the device. The device is unusable.

      Depending on the version of the Freeze feature applied to your account, the following statuses may also show in the column:

      Status

      Description

      Freeze Requested

      The request was submitted in the Absolute console and is waiting for the device's Absolute agent to connect to the Absolute Monitoring Center.

      Scheduled Freeze Pending

      A scheduled Freeze request was submitted for the device. The Freeze is scheduled to occur on or after a future date.

      Frozen By Policy

      The device was frozen by a (Classic) Device Freeze Offline Policy because it did not connect to the Monitoring Center before the policy’s Timer Period elapsed. The freeze message shows on the device and the device is unusable.

      Unfreeze Requested

      The request was submitted in the Absolute console and is waiting for the device's Absolute agent to connect to the Monitoring Center.

    • Device Freeze > Unfreeze code: shows the passcode to enter on the device to unfreeze it. To view the unfreeze code for a device that isn't frozen yet, go to the device's Device Details page.
    • NOTE  This column is available only if you are logged in as a Security Administrator, a Security Power User, or a custom role that is based on one of these roles.

    • Device Freeze conditions: shows the status of all outstanding Freeze requests for a device. To view more information about each outstanding request, click the device's Identifier and go to the History > Events page.

      The column shows a status of Frozen if the Freeze instructions were processed and a freeze message shows on the device. The device is unusable.

  5. To view device information for a particular device click its linked device identifier. The device's Device Details page opens.
  6. To change the width of a column, drag the boundary on the right side of the column header until the column is the preferred width.
  7. To create a new report that includes your filter and column changes:
    1. Click > Save as.

      The Save to a New Report dialog opens.

    2. Enter a Report Name for the new report, such as "Device Freeze Status".
    3. [Optional]Add a Description.
    4. Click Save.
    5. Click Close to close the confirmation message.

    Your new report shows in the My Reports view of the Reports page.