Viewing the event history of a device

NOTE  Depending on the Absolute product licenses associated with your account and your account settings, the Event History page may not be available.

The Event History page shows information about the following Device Action requests submitted for a device, depending on the device's operating system:

Operating system

Device Action requests

Windows

All new, pending, and completed:

  • Freeze and Remove Freeze requests
  • Offline Freeze rules
  • Script requests and Cancel Script requests
  • Manage Supervisor Password requests

Mac

All new, pending, and completed:

  • Freeze and Remove Freeze requests
  • Offline Freeze rules
  • Script requests and Cancel Script requests

Android

All new, pending, and completed:

  • Freeze and Remove Freeze requests

Chromebook

All new, pending, and completed:

  • Freeze and Remove Freeze requests

Each time a Device Action request changes status, a new event (record) is added to the page.

Example

A user submitted an Freeze request for a device yesterday and the request is now processed. Two events will show on the page: one dated yesterday with a status of Freeze Requested and a newer one with a status of Frozen. The Event ID for both events is the same.

To view the event history for a device:

NOTE  The Event History page will not contain any events if a Device Action request has not been submitted for the device.

  1. On any page that shows linked device identifiers in the first column of the results grid, such as the Assets > Devices page, click the link for the device that you want to view. Overview information about the device shows in the page header.
  2. Click the Event History tab. The following information about each request shows on the page:The following information about each request shows on the page: The following information about each request shows on the page: The following information about each request shows on the page:

    Column

    Description

    Event Status

    For request type ...

    The field shows ...

    Freeze / Remove Freeze / Offline Freeze

    Status of the request or rule

    Manage Supervisor Password

    Status of a Manage Supervisor Password request

    Run Script / Cancel Script requestsStatus of a Run Script or Cancel Script request

    Event Status Date and Time

    The date and time when the status of the request last changed

    Event Details

    For request type ...

    The field shows ...

    Freeze / Remove Freeze / Offline Freeze

    Freeze details associated with the request or rule

    Manage Supervisor Password

    Details about a failed request

    Run Script / Cancel Script requestsScript details associated with the request

    Event Requested By

    The username of the Administrator who submitted the request

    Event ID

    The system assigned identifier for the request