Application Resilience policies for Lightspeed Smart Agent
You can activate an Application Resilience policy for Lightspeed Smart Agent to collect information about the functional status of Lightspeed Smart Agent installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the agent.
Application Resilience policies for Lightspeed Smart Agent are supported only on devices running a supported version of the Windows operating system and the following version of Lightspeed Smart Agent:
-
1.7.x or higher
NOTE Significant software changes in higher versions may cause health checks to become invalid.
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
In addition to checking the version, the following table describes the health checks performed:
Component | Test performed | ||
---|---|---|---|
Services | Installed | Running | Signed by |
Lightspeed Smart Agent (LSSASvc.exe) |
P | P |
One of the following:
|
You can configure an Application Resilience policy for Lightspeed Smart Agent to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair Lightspeed Smart Agent if it's not functioning, or reinstall it if it's missing or can't be repaired.
NOTE Depending on the Absolute product licenses associated with your account, the Report and repair option, and the Report, repair, and reinstall option may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
Issue |
Resolution |
---|---|
Repair | |
The Lightspeed Smart Agent (LSSASvc.exe) service isn't running |
The RAR component restarts the service. |
The Lightspeed Smart Agent (LSSASvc.exe) service isn't installed and the service's executable can be detected on the device |
The RAR component reinstalls the missing service. |
Reinstall | |
The Lightspeed Smart Agent (LSSASvc.exe) service isn't installed and the service's executable cannot be detected on the device |
The RAR component downloads and installs the configured version of the agent. NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. |
Lightspeed Smart Agent failed to be repaired, or the expected version isn't installed |
The installer:
-
must be an MSI file
-
can have any file name
The RAR component looks for the following files names when checking pre-cached installers:
Component | File name |
---|---|
Installers | SmartAgent.msi |
Before you activate an Application Resilience policy you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.
To configure the application version:
Under Lightspeed Smart Agent version, enter the version of Lightspeed Smart Agent you expect to be running on your devices.
- The target version must be a sequence of digits separated by a period.
- You can use wildcard "*" characters after the major version, for example, 1.* or 1.7* or 1.7.3.*.
IMPORTANT Make sure the version you are entering is consistent with version 1.7.x or higher.
If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.To configure the Lightspeed Smart Agent specific setting:
[Optional] Under Uninstall Password, enter the password required to uninstall Lightspeed Smart Agent if it's required for your configuration.