Application Persistence policies for Cortex XDR Agent
Cortex XDR™ Agent is used to secure your endpoints with device control, host firewall, and disk encryption.
You can activate an Application Persistence policy to collect information about the functional status of Cortex XDR Agent installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the agent.
Application Persistence policies for Cortex XDR Agent are supported on devices running a supported version of the Windows operating system and one of the following versions of Cortex XDR Agent:
7.x or higher
NOTE Significant software changes in higher versions may cause health checks to become invalid.
If you select Report higher versions as Compliant, higher versions report Compliant if all health checks, other than the version check, pass.
You can configure an Application Persistence policy for Cortex XDR Agent to enable the Application Persistence (RAR) component A lightweight software component of the Absolute agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Persistence policy is activated. to attempt to repair Cortex XDR Agent if it's not functioning, or reinstall it if it's missing or can't be repaired.
NOTE Depending on the Absolute product licenses associated with your account, the Report and repair option, and the Report, repair, and reinstall option may not be available.
The RAR component of the Absolute agent can respond to the following issues:
The Cortex XDR service (cyserver.exe) isn't running
The RAR component restarts the service.
|The Cortex XDR service (cyserver.exe) isn't installed||
The RAR component downloads and installs the configured version of the agent.
NOTE Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
|The Cortex XDR Agent failed to be repaired, or the expected version isn't installed|
must be an MSI file
can have any file name
Before you activate an Application Persistence policy you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Persistence policies.
To configure the application version:
Under Application Version, select 7.*+ from the drop-down.
Under Cortex XDR™ version, enter the version of Cortex XDR Agent you expect to be running on your devices.
- The target version must be a sequence of digits separated by a period.
You can use wildcard "*" characters after the major version number, for example, 7.* or 7.4.*.
IMPORTANT Make sure the version you are entering is consistent with version 7.x or higher.