Downloading a File Delete log file

After a Delete File or Delete All Files wipe request is processed, a log file is generated for each device. The log file contains the following information:

  • Device information

    • Device name
    • Serial number
    • Manufacturer and model

  • File Delete request information

    • Requested by
    • Requested date and time
    • Configuration options

  • Results

    If a hard shutdown or sudden power loss occurred during the file deletion process, some deleted items may not be reflected in the log file.

    • Date and time the request was completed
    • Number of files found
    • Number and location of files deleted

    • File attribute dates and times ( created, modified, accessed)

      This information is available only if the Include File Date Attributes in the log file option was selected in a File Delete request.

    • Number and location of files found but not deleted
    • Errors

You can use this log file to demonstrate to auditors that a device's files were successfully deleted in compliance with NIST Special Publication 800-88, Guidelines for Media Sanitization.

A device's log file is available for download for up to five years from the completion date of the request.

To download a device's log file:

The log file for a Delete All Files wipe request can be very large (~150 MB) and may take up to 60 minutes to download.

  1. Log in to the Secure Endpoint Console as a user with View permissions for Delete Files.

  2. Do one of the following:

    1. Open the device's History page.
    2. Change the date range, if applicable.
    3. Click to show only action events in the timeline.
    4. [Optional] Use the Search field to search for the Delete File event.
    5. Click the event you want to view. The event's overview opens to the right of the timeline.
    6. Under Log file, click Download and download the log file to your local machine.

    If a log file is not available for download, the request may still be in progress, or it may have failed for the reason stated under Failure reason.

    1. Open the device's Actions page.
    2. Find the applicable action by updating the predefined filters or adding additional filters. For example, select Delete File in the Type filter.

    3. Do one of the following:

      • Click Log file in the Output column and download the log file to your local machine.
      • Click the background of the applicable action to open the request details overview. Click Log file beside Result and download the log file to your local machine.

    If a log file is not available for download, refer to the Action > Status and Action > Status details columns. The request may still be in progress, or it may have failed for the reason stated in the Action > Status details column.

    1. On the navigation bar, click History > Action Requests.

    2. On the Action Requests sidebar, click the applicable request to open it in the work area. To find the specific request, do one or more of the following:

      • Select Delete file from the Actions drop-down to filter by type of action.

      • Select an option from the Created drop-down to filter by the date the requests were created. Options vary from Past 7 days to Past 90 days.

        When the Created drop-down is used to filter the list of requests, actions in Done are filtered by the date the device action requests were created, not by the date they were completed.

      • Click to expand the Search field and enter one of the following:

        • The request name
        • The last name of the requester

        The search results update dynamically as you type. To clear the Search field, click .

      If multiple devices were included in the request, each device shows in the grid.

    3. Find the applicable device. You can search for the device, or add filters to narrow the list of devices. For example, you can add the Action status is Completed filter to show only those File Delete requests that are finished processing.
    4. In the Log file column for the applicable device, click Download and download the log file to your local machine.

    If a log file is not available for download, refer to the Action > Status and Action > Status details columns. The request may still be in progress, or it may have failed for the reason stated in the Action > Status details column.

    1. On the navigation bar, click History > Actions.
    2. Find the applicable action by updating the predefined filters or adding additional filters. For example, select Delete File in the Type filter.

    3. Do one of the following:

      • Click Log file in the Output column and download the log file to your local machine.
      • Click the background of the applicable action to open the request details overview. Click Log file beside Result and download the log file to your local machine.

    If a log file is not available for download, refer to the Action > Status and Action > Status details columns. The request may still be in progress, or it may have failed for the reason stated in the Action > Status details column.