Device action fields

Additional sections show on a device's Details > Summary page if the device has an outstanding Freeze request, Offline Freeze rule, or Manage Supervisor Password request.

Device Freeze Status

The following fields show in both the Device Freeze Status section and the Archived Freeze Status section:

Field	Details
Freeze type	Possible values are: On Demand A type of Freeze request in which a device is frozen on its next agent connection to the Absolute Monitoring Center. Scheduled A type of Freeze request in which a Windows or Mac device is set to freeze on or after a future date. If the device is offline or powered off on the scheduled date, the device's Freeze status is set to Frozen - Timer Expired or Scheduled Timer Expired until the device comes back online and an agent connection occurs. The device's Freeze status is then updated to Frozen. on <date> Offline A type of rule in which a Windows or Mac device is set to freeze if it goes offline and doesn't contact the Absolute Monitoring Center for a specified number of days. If the device is frozen, its Freeze status is initially set to Frozen - Timer Expired or Offline Timer Expired until the device comes back online and an agent connection occurs. The device's Freeze status is then updated to Frozen.
Status	Freeze status	Applies to…	Details
	Pending	All Freeze types	A request has been submitted, but it has not been sent to the device yet
	Ready	Scheduled	A scheduled Freeze request has been sent to the device and it is waiting for the scheduled date
	Set	Offline	The Offline Freeze rule has been sent to the device and it is waiting for the offline timer After an Offline Freeze rule is activated on a device, the offline timer starts counting down on the device. With each successful agent check-in the timer resets. If a device does not check in before the timer expires, the device is frozen. The length of the timer in days is specified in the rule configuration. to expire
	Frozen - Timer Expired	Scheduled and Offline	Scheduled Freeze requests The scheduled date has been reached, but the device has not checked in to confirm its Frozen status Offline Freeze rules The offline timer has expired, but the device has not checked in to confirm its Frozen status
	Frozen	All Freeze types	The device is frozen, and it has checked in to confirm its status For on-demand Freeze A type of Freeze request in which a device is frozen on its next agent connection to the Absolute Monitoring Center. requests on Windows devices, the Frozen status only applies to requests that were submitted before the Firmware Freeze feature was enabled in your account. Also see Frozen at OS status.
	Frozen at OS This status only applies to requests submitted after the Firmware Freeze feature was enabled in your account.	On Demand	The device is frozen, and it has checked in to confirm its status If the Freeze at Firmware option was selected in the request, the Frozen at OS status indicates that the request was processed successfully, but the Windows device is frozen at the OS level only. The device failed to be frozen at the firmware level.
	The following statuses apply to Windows devices only, and only to on-demand Freeze requests submitted after the Firmware Freeze feature was enabled in your account.
	Frozen at OS and Firmware	On Demand, with the Freeze at Firmware option selected	The request was processed successfully and the device is now frozen at both the OS and firmware levels. To unfreeze the device, you must enter the unfreeze code locally.
	Frozen at Firmware	On Demand, with Freeze at Firmware option selected	The request was processed successfully, but the device is frozen at the firmware level only. The device failed to be frozen at the OS level. To unfreeze the device, you must enter the unfreeze code locally.
	Devices that are frozen at the firmware level can't connect to the Internet, so they can't contact the Absolute Monitoring Center to confirm their Freeze status.
Unfreeze code	The 4 to 8 digit passcode that a user can enter on the device to unfreeze it For security reasons, the unfreeze code is masked. To show it, click (Show). An Unfreeze code unmasked event is logged to Event History. To hide it again, click (Hide). To show unfreeze codes, your user role needs to be granted Perform permissions for Remove Freeze.

To view additional details about the device's outstanding Freeze requests, click View Report to open the Device Freeze Status report, which is filtered for the device.

Manage Supervisor Password

The following fields show in the Supervisor password section:

Field	Description
Status	Indicates whether the firmware's supervisor password on a Windows device was set remotely in the Secure Endpoint Console Possible statuses are: Not Set: the supervisor password is not set on the device. You can set the password by submitting a Manage Supervisor Password request. Set Locally (changes require current password): the supervisor password has been set locally on the device. The current password will be required if you submit a Manage Supervisor Password request to change the password remotely. Set Remotely: the supervisor password has been set in the Secure Endpoint Console with the following option enabled: Allow to reset without current password. You can submit a Manage Supervisor Password request to change the password. Set Remotely (changes require current password): the supervisor password has been set in the Secure Endpoint Console. The current password will be required if you submit a Manage Supervisor Password request to change the password. No Data: the device is not eligible for Manage Supervisor Password requests. The No Data status doesn't show on a device's Details > Summary page.
Version	The version number of the firmware's supervisor password software (for example, 2.16)

Field

Description

Status

Indicates whether the firmware's supervisor password on a Windows device was set remotely in the Secure Endpoint Console

Possible statuses are:

Not Set: the supervisor password is not set on the device. You can set the password by submitting a Manage Supervisor Password request.
Set Locally (changes require current password): the supervisor password has been set locally on the device. The current password will be required if you submit a Manage Supervisor Password request to change the password remotely.
Set Remotely: the supervisor password has been set in the Secure Endpoint Console with the following option enabled: Allow to reset without current password. You can submit a Manage Supervisor Password request to change the password.
Set Remotely (changes require current password): the supervisor password has been set in the Secure Endpoint Console. The current password will be required if you submit a Manage Supervisor Password request to change the password.
No Data: the device is not eligible for Manage Supervisor Password requests.

The No Data status doesn't show on a device's Details > Summary page.

Version

The version number of the firmware's supervisor password software (for example, 2.16)