Application Resilience policies for Teramind Agent

Application Resilience policies for Teramind Agent are supported on devices running:

• a supported version of the Windows operating system

• PowerShell version 5.1 or higher

  Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

• one of the following versions of Teramind Agent:

  • 0.1.x or higher

    Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.

Component	Test performed
Services	Installed	Running	Signed by
Service Host (svc.exe)	P	P	One of the signers entered in the policy configuration By default, Signers contains "Teramind Inc.".
Application name
The application uses the following name: {4CEC2908-5CE4-48F0-A717-8FC833D8017A}

You can configure an Application Resilience policy for Teramind Agent to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair Teramind Agent if it's not functioning, or reinstall it if it's missing or can't be repaired.

Depending on the Absolute product licenses associated with your account, the Report and repair and Report, repair, and reinstall options may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue	Resolution
Repair
The Service Host (svc.exe) service isn't running	The RAR component restarts the service.
The Service Host (svc.exe) service isn't installed and the service's executable can be detected on the device	The RAR component reinstalls the missing service.
Reinstall
Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
The Service Host (svc.exe) service isn't installed and the service's executable cannot be detected on the device	If the application is installed, the RAR component uninstalls it. After the application is uninstalled, or if the application wasn't installed, the RAR component downloads and installs the configured version of the application.
Teramind Agent failed to be repaired, or the expected version isn't installed

When you generate the agent in the Teramind console, make sure you select Hidden mode. Application Resilience policies for Teramind Agent don't support Revealed mode.

You can add a 32-bit installer, a 64-bit installer, or both. The installers:

• must be MSI files

• can have any file name

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

1. Under Teramind Agent version, enter the version of Teramind Agent you expect to be running on your devices.
   • The target version must be a sequence of digits separated by a period.
   • You can use wildcard "*" characters after the minor version, for example, 0.1.* or 0.1.2589.

   Make sure the version you are entering is consistent with version 0.1.x or higher.

If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.

To configure the Teramind Agent specific settings:

1. Under Installation Parameters, enter the applicable installation parameters to configure any settings not covered by the policy configuration. For more information about the available installation parameters, see Teramind Agent's documentation.

2. [Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:

   • The application version is lower than the expected version.
   • The application can't be repaired.