Application Resilience policies for Pulse Connect Secure
You can activate an Application Resilience policy for Pulse Connect Secure to collect information about the functional status of Pulse Connect Secure installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.

Application Resilience policies for Pulse Connect Secure are supported on devices running:
- a supported version of the Windows operating system
-
PowerShell version 5.1 or higher
Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.
-
one of the following versions of Pulse Connect Secure:
- 9.1.x
- 5.2.x


In addition to checking the version, the following table describes the health checks performed:
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
Component | Test performed | ||
---|---|---|---|
Services | Installed | Running | Signed by |
Pulse Secure Service (PulseSecureService.exe) | P | P |
One of the signers entered in the policy configuration By default, Signers contains "Pulse Secure, LLC". |
Application name | |||
The application uses the following name:
|

In addition to checking the version, the following table describes the health checks performed:
Report higher versions as Compliant is not available.
Component | Test performed | ||
---|---|---|---|
Services | Installed | Running | Signed by |
Pulse Secure Service (PulseSecureService.exe) | P | P | Pulse Secure, LLC |
Application name | |||
The application uses the following name:
|

You can configure an Application Resilience policy for Pulse Connect Secure to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair Pulse Connect Secure if it's not functioning, or reinstall it if it's missing or can't be repaired.
Depending on the Absolute product licenses associated with your account, the Report and repair and Report, repair, and reinstall options may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
Issue | Resolution |
---|---|
Repair | |
The Pulse Secure Service (PulseSecureService.exe) isn't running |
The RAR component restarts the service. |
The Pulse Secure Service (PulseSecureService.exe) isn't installed and the service's executable can be detected on the device |
The RAR component reinstalls the missing service. |
Reinstall | |
Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. |
|
The Pulse Secure Service (PulseSecureService.exe) isn't installed and the service's executable cannot be detected on the device |
The RAR component downloads and installs the configured version of the application. |
Pulse Connect Secure failed to be repaired, or the expected version isn't installed |

You can add a 32-bit installer, a 64-bit installer, or both. The installers:
-
must be MSI files
-
can have any file name

The RAR component looks for the following files names when checking pre-cached installers:
Component | File name |
---|---|
Installers | PulseVPN.msi |

Before you activate an Application Resilience policy you need to configure the policy. If you selected the Report, repair, and reinstall option, configure these settings in addition to the settings in Configuring Application Resilience policies.
To configure the Pulse Secure Connect specific settings:
-
[Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:
- The application version is lower than the expected version.
- The application can't be repaired.
-
Under Config file for Pulse Connect Secure installer, do one of the following:
- To add a new preconfiguration file, click Upload File, navigate to the preconfiguration file you created and select it. The file name shows next to the Upload file button.
- To remove a preconfiguration file that was uploaded previously, select the checkbox next to Delete previously uploaded config file.
For more information about creating a preconfiguration file for the Pulse Connect Secure installer, refer to Pulse Connect Secure documentation.