Application Resilience policies for ManageEngine Desktop Central
You can activate an Application Resilience policy for ManageEngine Desktop Central to collect information about the functional status of ManageEngine Desktop Central installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to repair or reinstall the application.
System requirements
Application Resilience policies for ManageEngine Desktop Central are supported on devices running:
- a supported version of the Windows operating system
-
PowerShell version 5.1 or higher
Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.
-
one of the following versions of ManageEngine Desktop Central:
-
10.x or higher
Significant software changes in higher versions may cause health checks to become invalid.
-
Health checks
In addition to checking the version, the following table describes the health checks performed:
If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.
| Component | Test performed | ||
|---|---|---|---|
| Services | Installed | Running | Signed by |
| ManageEngine UEMS - Agent (dcagentservice.exe) | P | P |
One of the signers entered in the policy configuration By default, Signers contains "ZOHO Corporation Private Limited". |
| ManageEngine UEMS - Remote Control (dcrdservice.exe)1 | n/a | ||
| Application name | |||
|
The application uses one of the following names:
|
|||
1 Only checked if selected in the policy configuration
The service names may begin with Manage Engine UEMS or ManageEngine Desktop Central depending on your version.
Repairing and reinstalling
You can configure an Application Resilience policy for ManageEngine Desktop Central to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to repair ManageEngine Desktop Central if it's not functioning, or reinstall it if it's missing or can't be repaired.
Depending on the Absolute product licenses associated with your account, the Report and repair and Report, repair, and reinstall options may not be available.
The RAR component of the Secure Endpoint Agent can respond to the following issues:
| Issue | Resolution |
|---|---|
| Repair | |
| The ManageEngine UEMS - Agent (dcagentservice.exe) service isn't running1 |
The RAR component restarts the service. |
|
One or more of the following services aren't installed and the service's executable can be detected on the device:
|
The RAR component reinstalls each missing service. |
| Reinstall | |
|
Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken. |
|
|
One or more of the following services aren't installed and the service's executable cannot be detected on the device:
|
If the application is installed, the RAR component uninstalls it. After the application is uninstalled, or if the application wasn't installed, the RAR component downloads and installs the configured version of the application. |
| ManageEngine Desktop Central failed to be repaired, or the expected version isn't installed | |
1 Only checked if selected in the policy configuration
The service names may begin with Manage Engine UEMS or ManageEngine Desktop Central depending on your version.
Preparing the installer
The installer:
-
must be an EXE file
-
can have any file name
Pre-caching installers
The RAR component looks for the following files names when checking pre-cached installers:
| Component | File name |
|---|---|
| Installers | ManageEngine_Desktop_Central_Agent.exe |
Configuring Application Resilience policies
Before you activate an Application Resilience policy you need to configure the policy. You need to configure the application version and indicate if additional services need to be checked in addition to the settings in Configuring Application Resilience policies.
To configure the application version and additional services:
-
Under ManageEngine® Desktop Central version, enter the version of ManageEngine Desktop Central that you expect to be running on your devices.
- The target version must be a sequence of digits separated by a period.
- You can use wildcard "*" characters after the major version, for example, 10.* or 10.0.*.
Make sure the version you are entering is consistent with version 10.x or higher.
-
Under Additional services that need to be checked, select ManageEngine UEMS - Remote Control if the RAR component should check the ManageEngine UEMS - Remote Control (dcrdservice.exe) service.
The ManageEngine UEMS - Remote Control (dcrdservice.exe) service may be called the ManageEngine Desktop Central - Remote Control service depending on your version.
If you selected the Report, repair, and reinstall option, you also need to configure this setting in addition to the settings in Configuring Application Resilience policies.
To configure the ManageEngine Desktop Central specific setting:
-
[Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:
- The application version is lower than the expected version.
- The application can't be repaired.
