Application Resilience policies for LanScope An Client

You can activate an Application Resilience policy for LanScope An Client to collect information about the functional status of LanScope An Client installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to reinstall the application if it's missing.

Application Resilience policies for LanScope An Client are supported on devices running:

  • a supported version of the Windows operating system

  • PowerShell version 5.1 or higher

    Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

  • one of the following versions of LanScope An Client:

    • 5.7.x or higher

      Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.

Component Test performed
Services Installed Running Signed by
  • AnClientService (AnClient.exe)
  • LanScopeClientService (LspClientService.exe)
 P P

One of the signers entered in the policy configuration

By default, Signers contains "Motex Inc.".
Processes Running
  • AnClientMonitor.exe
  • AnClientTray.exe
  • AnClientWinApp.exe
  • LspClient.exe
  • LspStartMonitor.exe
P
Application name

The application uses the following name:

  • LanScope An Client

You can configure an Application Resilience policy for LanScope An Client to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to reinstall LanScope An Client if it's missing.

The Report and repair option isn't supported. Depending on the Absolute product licenses associated with your account, the Report and install if the app is missing option may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue Resolution
Reinstall
LanScope An Client is not installed on the device

The RAR component downloads and installs the configured version of the application.

The installer:

  • must be a ZIP file with no internal folder structure

  • can have any file name

  • must contain the following two files, named exactly as specified:

    • LanScopeAnClient_Setup.exe

    • Install.conf

The RAR component looks for the following files names when checking pre-cached installers:

Component File name
Installer LanScopeAnClient_Setup.zip

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

Under LanScope An Client version, enter the version of LanScope An Client you expect to be running on your devices.

  • The target version must be a sequence of digits separated by a period.
  • You can use wildcard "*" characters after the major version number, for example, 5.*, 5.7.*, or 5.7.0.*.

Make sure the version you are entering is consistent with version 5.7.x or higher.