Application Resilience policies for Citrix Workspace

You can activate an Application Resilience policy for Citrix Workspace™ application for Windows (Citrix Workspace) to collect information about the functional status of Citrix Workspace installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to reinstall the application.

As noted in the Citrix Workspace app for Windows Product Documentation, USB devices (e.g., USB attached drives) which are in a suspended state at time of installation won’t be recognized by Citrix Workspace until the Windows device is rebooted.

Application Resilience policies for Citrix Workspace are supported on devices running:

  • a supported version of the Windows operating system

  • PowerShell version 5.1 or higher

    Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

  • one of the following versions of Citrix Workspace:

    • 18.x or higher

      Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant if all health checks, other than the version check, pass.

Component Test performed
Files Exists Signed by
  • Concentr.exe
  • Wfcrun32.exe
  • Redirector.exe
P Citrix Systems, Inc.
Application name

The application uses the following name:

  • Citrix Workspace * (the asterisk [*] indicates the health check accepts any additional characters starting from that position in the application name)

You can configure an Application Resilience policy for Citrix Workspace to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to reinstall Citrix Workspace if it's not functioning or missing.

The Report and repair option isn't supported. Depending on the Absolute product licenses associated with your account, the Report and reinstall option may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue

Resolution
Reinstall

Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.

One or more of the following files are missing:

  • Concentr.exe
  • Wfcrun32.exe
  • Redirector.exe

If the application is installed, the RAR component uninstalls it. After the application is uninstalled, or if the application wasn't installed, the RAR component downloads and installs the configured version of the application.
The expected version of Citrix Workspace isn't installed

The installer:

  • must be an EXE file

  • can have any file name

The RAR component looks for the following files names when checking pre-cached installers:

Component File name
Installers CitrixWorkspaceApp.exe

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

Enter the version in Citrix Workspace™ version.

  • The target version must be a sequence of digits separated by a period.
  • You can use wildcard "*" characters after the major version number, for example, 18.*, 20.02.*, or 24.09.10.*.

Make sure the version you are entering is consistent with version 18.x or higher.

If you selected the Report and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.

To configure the Citrix Workspace specific settings:

  1. [Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:

    • The application version is lower than the expected version.
    • The application can't be repaired.

  2. [Optional] In the STORE0 parameter value field, enter the URL for the first store that is used with the Citrix Workspace app. This must match the value configured on the StoreFront server. Use the format:

    Copy 
     storename;http[s]://servername.domain/IISLLocation/discovery;[On,Off];[storedescription]

    For example:

    Copy 
    AppStore;https://testserver.net/Citrix/MyStore/discovery;on;HR App Store

    See Citrix Workspace app for Windows Product Documentation for more information.

  3. [Optional] In the STORE1 parameter value field, enter the URL for the second store that is used with the Citrix Workspace app. This must match the value configured on the StoreFront server. Use the format:

    Copy 
    storename;http[s]://servername.domain/IISLLocation/discovery;[On,Off];[storedescription]

    For example:

    Copy 
    BackUpAppStore;https://testserver.net/Citrix/MyBackupStore/discovery;on;Backup HR App Store;

    See Citrix Workspace app for Windows Product Documentation for more information.

  4. [Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration. Typically, you'll want to enter the same parameters that were entered when Citrix Workspace was initially installed on the devices.