Application Resilience policies for BeyondTrust Jump Client

You can activate an Application Resilience policy for BeyondTrust Jump Client to collect information about the functional status of BeyondTrust Jump Client installed on your Windows devices and view the results in reports. You can also configure the policy to attempt to reinstall the application.

Application Resilience policies for BeyondTrust Jump Client are supported on devices running:

  • a supported version of the Windows operating system

  • PowerShell version 5.1 or higher

    Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

  • one of the following versions of BeyondTrust Jump Client:

    • 19.x or higher

      Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.

Component Test performed
Services Installed Running Signed by
BeyondTrust Remote Support Jump Client (bomgar-scc.exe) P P

One of the signers entered in the policy configuration

By default, Signers contains "Bomgar Corporation".
Application name

The application uses the following name:

  • Remote Support Jump Client * (the asterisk [*] indicates the health check accepts any additional characters starting from that position in the application name)

You can configure an Application Resilience policy for BeyondTrust Jump Client to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to attempt to reinstall BeyondTrust Jump Client if it's not functioning or missing.

The Report and repair option isn't supported. Depending on the Absolute product licenses associated with your account, the Report and reinstall option may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue Resolution
Reinstall

Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
The BeyondTrust Remote Support Jump Client (bomgar-scc.exe) service isn't running or isn't installed

If the application is installed, the RAR component uninstalls it. After the application is uninstalled, or if the application wasn't installed, the RAR component downloads and installs the configured version of the application.
The expected version of BeyondTrust Jump Client isn't installed

The installer:

  • must be an EXE file

  • can have any file name

The RAR component looks for the following files names when checking pre-cached installers:

Component File name
Installers bomgar-scc.exe

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

Under BeyondTrust Jump client version, enter the version of BeyondTrust Jump Client you expect to be running on your devices.

  • The target version must be a sequence of digits separated by a period.

  • You can use wildcard "*" characters after the major version number, for example, 19.* or 19.2.*.

Make sure the version you are entering is consistent with version 19.x or higher.

If you selected the Report and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.

To configure the BeyondTrust Jump Client specific settings:

  1. [Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:

    • The application version is lower than the expected version.
    • The application can't be repaired.

  1. Under Key Info, enter the key info that is included in the BeyondTrust Jump Client installer name. For example, bomgar-scc-[keyInfo].exe.

  2. [Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration.

For more information about the key info or the available command-line parameters, see BeyondTrust's documentation.