Application Resilience policies for ActivTrak Agent

Application Resilience policies for ActivTrak Agent are supported on devices running:

• a supported version of the Windows operating system

• PowerShell version 5.1 or higher

  Due to PowerShell restrictions imposed by Microsoft, Application Resilience isn't supported for this application on devices running Windows 11 SE.

• one of the following versions of ActivTrak Agent:

  • 8.2.x or higher

    Significant software changes in higher versions may cause health checks to become invalid.

In addition to checking the version, the following table describes the health checks performed:

If you select Report higher versions as Compliant, higher versions report Compliant without running health checks.

Component	Test performed
Services	Installed	Running	Signed by
svctcom (svctcom.exe)	P	P	One of the signers entered in the policy configuration By default, Signers contains "Birch Grove Software, Inc.".
Application name
The application uses the following name: ActivTrak Agent* (the asterisk [*] indicates the health check accepts any additional characters starting from that position in the application name)

You can configure an Application Resilience policy for ActivTrak Agent to enable the Application Resilience (RAR) component A lightweight software component of the Secure Endpoint Agent that detects the status of third party applications installed on a device. The component may also attempt to repair the third party application if it is non-compliant. The RAR component is deployed on a device only when the device is associated with a customized policy group and that policy group's Application Resilience policy is activated. to repair ActivTrak Agent if it's not functioning or to reinstall it if it's missing or can't be repaired.

Depending on the Absolute product licenses associated with your account, the Report and repair and Report, repair, and reinstall options may not be available.

The RAR component of the Secure Endpoint Agent can respond to the following issues:

Issue	Resolution
Repair
The svctcom (svctcom.exe) service isn't running	The RAR component restarts the service.
The svctcom (svctcom.exe) service isn't installed and the service's executable can be detected on the device	The RAR component reinstalls the missing service.
Reinstall
Downgrades are not supported. If the version installed on a device is higher than the expected version, no action is taken.
The svctcom (svctcom.exe) service isn't installed and the service's executable cannot be detected on the device	The RAR component downloads and installs the configured version of the application.
ActivTrak Agent failed to be repaired, or the expected version isn't installed

The installer:

• must be an MSI file

• must have the exact name that was assigned to the installer when it was downloaded from the ActivTrak dashboard

  The installer file name includes your unique ActivTrak account number and randomly generated alphanumeric characters. See Installing the ActivTrak Agent via Command Line for more information.

  The installer name is also entered in the policy configuration.

Before you activate an Application Resilience policy, you need to configure the policy. You need to configure the application version in addition to the settings in Configuring Application Resilience policies.

To configure the application version:

Under ActivTrak Agent version, enter the version of ActivTrak Agent you expect to be running on your devices.

• The target version must be a sequence of digits separated by a period.
• You can use wildcard "*" characters after the major version number, for example, 8.*, 8.2.*, or 8.2.16.*.

Make sure the version you are entering is consistent with version 8.2.x or higher.

If you selected the Report, repair, and reinstall option, you also need to configure these settings in addition to the settings in Configuring Application Resilience policies.

To configure the ActivTrak Agent specific settings:

1. Under Installer full name, enter the exact name that was assigned to the installer when it was downloaded from the ActivTrak dashboard. See Installing the ActivTrak Agent via Command Line for more information.

2. [Optional] To only reinstall the application if it's missing, select the checkbox next to Do not reinstall or upgrade if the app is already installed. When this option is selected, the application is not reinstalled when either of the following conditions apply:

   • The application version is lower than the expected version.
   • The application can't be repaired.
3. [Optional] Under Additional installation commands, enter the applicable installation command-line parameters to configure any settings not covered by the policy configuration. For more information on available parameters, see ActivTrak's documentation.